Member Services Representative I

PAULA DUNN

***********@*****.*** 707-***-**** Vacaville, CA 95687

Summary

Experienced business leader with demonstrated strategic planning, problem-solving, and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

Skills

Team Leadership

Employee Motivation

Customer Service Management

Decision Making

Goal Setting

Administrative Management

Resource Allocation

Microsoft Office applications

Experience

Sriah Vacaville, CA

Cosmetologist/Owner/Operator

02/2010 - Current

Confer with customers to understand needs and finalize purchase orders.

Analyze client business needs and assist in determining appropriate resources and strategies.

Keep up-to-date on regulatory changes affecting business operations.

Set pricing structures according to market analytics and emerging trends.

Negotiate with vendors to gain optimal product pricing, resulting in a substantial profit margin increase.

Analyze financial statements and trends to manage cash flow and make business decisions.

Establish favorable relationships with vendors and contractors, facilitating contract negotiation and developing marketing and sales strategies.

Enhance operational performance by developing effective business strategies, systems, and procedures.

Promote business on social media platforms to maximize brand identity and generate revenue.

Determine pricing for products or services based on costs and competition.

Keep records for production, inventory, income, and expenses.

Oversee project execution, phase progress, artistry, craft, and team performance to drive on-time completion of deliverables.

Resolve issues quickly through meticulous research and quick decision-making.

Execute performance reviews to encourage improved productivity for team members.

Host special events to boost brand awareness and increase community engagement.

Education and Training

Cosmetologist Oakland, CA

Certificate in Cosmetology Education

04/1990

Unitek College - Sacramento Concord, CA

Nursing

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