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Customer Service Database Administrator

Location:
Phoenix, AZ
Posted:
August 23, 2023

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Resume:

Jaime Krol

***** * ****** ** ***** Creek, AZ ****2 Phone: 602-***-**** ady52j@r.postjobfree.com

Key Skills

Oracle Databases

Real Application Cluster RAC

Data Guard

SQL Server Databases

Linux RedHat, HP-UX

Network & System Communications

Software Troubleshooting

Database Monitoring

Backup and Recovery

Problem Solving with multiple devices

Customer Service

Education

MSCS in

Database Administration

Colorado Technical University, Colorado Springs, CO,

BSCS in Network Communications Management

DeVry University, Phoenix, AZ

Database Administrator / Data Analyst

Support and maintain the 24/7 provisioning interface and provide on-call support (including after-hours, overnights, and weekends, as needed)

Work closely with Network and Security Teams to implement security rules in alignment with Iridium Security policies.

Designed, implemented, and supported database backup and recovery, database migration and archiving.

Implemented database security infrastructure and managed user access accounts.

Collaborated with architects and technical specialists to identify proper hardware and software implementations.

Planned, installed, and tested software upgrades and patches.

Established database performance baselines.

Monitored performance trends identifying problems to improve performance.

Supported multiple database configurations, 3 – node RAC, RAC with Data Guard, ASM storage and hardware dependent storage, RMAN backups, export, and database file backup and recovery.

Additional Tech Skills

PL/SQL, Oracle 11G, 12C, 18, and 19C Fundamentals

Relationship Modeling, Object Creation, Normalization, Database Creation, Backup Strategies, Performance Tuning

IT Experience

Iridium Satellite

Tempe, AZ

Boeing,

Mesa, AZ

Application Support Analyst, 2021-Present

Oracle Database Administrator, 2008-2021

Arizona Department of Education, Phoenix, AZ

Information Technologist III, 2006-2008

Arizona Department of Education

Information Technologist II, 2002-2006

Notable Accomplishments

●Data Center Migration: Worked with the Database Administration team to migrate application databases to new data center. Duties included testing of new environment, migration of database files, creating new databases using files and data pump from previous environment, separation of applications from previously shared databases to new shared databases, coordinating move timings with users, based on size and downtime requirements.

●Training Focal: Worked as training focal for implementation of new IT service request applications. Created walk-thru documentation for users, to be used in training classes held by me. Assisted users after implementation of ticketing system by responding to additional requirements and informing users of changes to application as they occurred.

●Versions: Worked with multiple versions of Oracle, from 10g to 19c. Worked with SQL Servers. Also have upgraded Oracle databases.

Able to Relocate & Travel Extensively Available for Full-Time & Contract Assignments



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