Customer Service Fire Chief
Resume:
Henry Lenz
***** ******* **. *****, ** - 402-***-****
***********@*****.***
I have been in the leadership part of the business for over 14 years, along with customer service for the past 13 years. I was a volunteer firefighter/EMT with a Fire Department for over 30 years. Also, I was in maintenance for 15 years before they closed the factory. I have lived in Riley for the past 7 years after moving from Nebraska where I was born. I’m married with four kids, 2 stepsons from my wife's first marriage, and two daughters. I’m a hard worker and dedicated to the work I do. Once I start a job I will see that it gets completed to the end. Experience:
Dates: August 17, 2009 – Jan 20, 2023 Laid Off
DirecTV / AT&T Field Manager
Manager of field technicians for DirecTV /AT&T services in the northwest part of Kansas, taking care of the customers to ensure they are doing good quality work. I pull data every day from the customer's work order and the data for the technician’s metrics. Building Excel files for metric numbers for customer and service quality. Dates: July 2022 – Present
Riley County Police Department
As a PSA officer (Police Service Aide), I work in the jail, servicing papers, transporting prisoners, and helping Law Enforcement Officers on the scene. Dates: July 1990 – December 2015
Cozad Volunteer Firefighter / EMS
Fire Chief / Rescue Chief for 7 years
Dates: December 2015 – 2020
Riley County Volunteer Firefighter
Assistant Fire Chief for 2 years
Dates: August 1994 – September 2009 Laid Off
I was a maintenance supervisor for Tenneco Automotive where I took care of the repairs on the building and also repairs on the equipment. I was in charge of a crew of 9 individuals.
Education:
Cozad High School
Cozad, Nebraska
Graduated: May 1989
Studied Basic Studies
Manhattan Christian College (MCC)
Manhattan, Kansas
August 2022 – May 2025
Bachelor of Science / Major in Biblical Leadership Skills:
I completed welding and plumbing class throughout my time when I was in maintenance. I was an EMT (Emergency Medical Technician) and was able to help teach classes and step-up training. I have taken Management training courses to better my skills as a leader. I have been told that I work well with the public. As a leader, I made sure we met the goal of the company and helped remove obstacles out of the way whenever we could as a team to achieve the goal that was made for us and worked to go past the goal. I have completed Six Sigma Foundations and Developing Business Acumen trainings. I have also completed a Servant Leadership course.
Activities:
I work part-time at RCPD and help with other activities around Riley County. I referee grade school football games and umpire softball/baseball games. I like fishing, hunting, and working on old vehicles in my spare time. I have kids and a wife and love spending time with them.
Reference:
Luke Breon — 5617 South 31st Apt.21, Lincoln Nebraska Friend
Preston Treat — 1221 S Washington Ave, Wichita, Kansas Senior Management Director of Directv
Garold Lambert - 2601 Central Ave Apt.A Kearney, Neb. 68847 Friend 402-***-****
Tim Kostrunek - 18 Gatewood Dr. Cozad, Nebr. 69130 Duty Sheriff 308-***-****
Contact this candidate