Customer Service Network Engineer

YUDAYA HUSSEIN MIREMBE

************@*****.*** +1-765-***-****

Summary

Highly motivated CCNA Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Network infrastructure. Motivated to learn, grow and excel in high pace LAN and WAN environment. Dedicated professional who finds creative solutions to prevent network outage.

Certifications

CCNA Routing & Switching

CNA Certified Network Administrator

Personal Skills

Customer service and interpersonal skills.

Ability to work flexible schedules and manage workload independently.

Excellent documentation skills.

Ability to work in a team.

Multitasking

Cisco switches - 6500, 4500, 3850, 3750, 2960

Cisco Routers- 4300,3700,2800,800

Routing and Switching protocol - EIGRP, BGP, OSPF, ACL, NAT, Static Routing, VTP, VLAN, VLAN Trunking, HSRP, GLBP, VRRP, Spanning Tree, Ether channel.

Experience

WUC Technologies

Network Engineer

02/2020 – Current

Monitored company network devices with solar winds.

Performed day-to-day LAN and WAN administration, maintenance and support.

Identified and immediately resolved issues with network devices, including firewalls, routers, switches and wireless access points.

Replace dead Switches, routers, and APs when required

Any other job assigned by manager

WUC technologies

Network Engineer Intern

02/2019 - 02/2020

Worked closely with other Network Engineers to plan and complete assigned tasks within deadlines.

Supported and troubleshoots network issues and coordinates with vendors for installation of such items as routers and switches.

Works with Network Engineers for project implementation.

On-call/off hours support for retail locations.

WUC Technologies

Field Support Technician

01/2016 - 01/2019

Performed on-site installation, routine maintenance and minor repairs to systems.

Minimized customer callbacks and equipment failure by reviewing job upon completion.

Handled telephone support calls to determine issues and provide solutions.

Communicated with vendors, upper management and peers.

Education and Training

Makerere University

Bachelors Holder

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