Dynamics Crm Microsoft

Sandeep

***.*****@*****.***

PROFESSIONAL SUMMARY:

• Around 9 years of experience on Microsoft Dynamics CRM 2013, 2015(upgrading to 2016), MS Dynamics

***, *** *********, ******, *****, configuration and customization, integration with MS Outlook.

4+ years of Experience in developing complex business solutions using Microsoft Technologies like .NET, SQL Server, Web Services (SOAP and REST)

Worked in all phases of software development lifecycle (SDLC) including requirements gathering, analysis, design, reviews, scoping, coding, testing, debugging, documenting, building and deployment.

Experienced in Installation, Customization and Configuration, Extension and Administration of Microsoft Dynamics CRM environment and more than 5 years of CRM expertise with focus in sales, marketing, and service areas.

Solid experience in development of JavaScript libraries, Plugins, Custom Workflow activities, Dialogs, Batch Jobs and web portals working on top of Microsoft Dynamics CRM.

Solid Experience in migration/upgrade of existing Microsoft Dynamics CRM to newer versions.

Good Experience in Unified Service Desk and have knowledge on ADX portals

Experience in building RESTful web API and MVC web sites with divergent technologies including IIS, HTML, XML, JavaScript, JQuery, AngularJS, strong knowledge of Object-Oriented concepts

Extensive working experience with different methodologies like Agile (Scrum), Test-driven development (TDD)

Experience in integrating with MS CRM database through CRM WebServices/SQL queries.

Change a process control settings for the data warehouse or analysis services cube when connecting to on-premises Team Foundation Server (TFS).

Experience in migrating data using LINQ and XRM that help in facilitating data migration within CRM across various entities and expertise in Database Systems, SQL, T-SQL and Stored Procedure.

Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.

Experience on Dynamics 365 security which revolves around controlling access to data, entities, fields, and system features.

Experience on Microsoft Dynamics CE based on the specific version, licensing, and customization options chosen by an organization.

Proficient in Microsoft Dynamics 365 Business Central with over 5 years of experience

Demonstrated experience in configuring and developing with the MS Dynamics 365 CRM online platform from 2011 to current versions is highly relevant for an MS Dynamics 365 Developer position.

Experience on Power Platform Implementations and Developing and Dynamics 365 Finance and Operations, formerly known as Microsoft Dynamics AX.

Have good experience of Power BI Reports, SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.

Proficient in design/deployment of Workflows in CRM to automate business processes.

Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.

TECHNICAL SKILLS:

Microsoft Technologies

Microsoft Dynamics CRM 365, 2016, 2015

.NET Technologies

MS Visual Studio 2010 & 2012, MS office

Programming Language

C#.NET, ASP.NET, MVC, JavaScript

Web Technologies

HTML, CSS, Java Script, and jQuery, XML, XAML, Fetch XML, JSON

Data Base

MS SQL Server, MS-Access, Data Quality services

SQL Server Technologies

SSRS, Power BI, SSIS and SQL 2012

Other Tools

XRM Tool Box, Scribe, Splunk, JIRA, Jenkins, Azure, RestBuilder

PROFESSIONAL EXPERIENCE:

Microsoft Dynamics CRM Developer

Sonder – SFO Jul 2021 to Current

Roles and Responsibilities:

Design backend databases, front end user interfaces and logical layers as per the business requirements.

Customize Dynamics CRM entities, create multiple forms on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business Power Apps Cloud requirements.

Involved in implementing the new functionality to critical enterprise CRM applications.

Customized sale module including leads, accounts, contacts, opportunities, and related custom entities according to the business process.

Utilize entity relationships and mappings to reduce several workflows and plug-in and simplify the solution. Customize sitemap via XML toolbox.

Extensively worked on CRM Plugins & Custom Workflow activities development.

Developed canvas and model driven apps using Power Apps.

Developed application in PowerApps leveraging Dataverse, Power Automate Flow, Excel, Forms and SharePoint online.

Experience in Leasing module which assists businesses in complying with accounting standards such as IFRS 16 and ASC 842.

Set up Microsoft Flow (Power Automate) to provide auto-approval, status update features based on predefined criteria and send emails with required data to the critical stakeholders.

Developed data capture and navigation desktop and mobile apps in Microsoft Power apps that connect to distribution center solutions design analytics in Power BI.

Experience in Microsoft Dynamics 365 Business Central.

Developed data ETL modules using DAX and generated dashboards & reports with PowerBI for day-to-day CRM application performance monitoring.

Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.

Involved in Microsoft Dynamics 365 data capture, integration, auditing, data mapping, importing data and Creation of interfaces.

Consuming CRM API and APIM for development of Custom UI API Libraries for front end development.

Used Microsoft Dynamics CRM Customization SDK Tool Kit to develop and test MS Dynamic CRM Client-side Programming (JavaScript / jQuery / HTML)

Troubleshoot defects and identify the appropriate change to fix the issue, Maintain and design MS Dynamics 365 applications.

Experience in Design and development Dynamics 365 Finance by using .Net Core.

Demonstrated ability to deliver projects and products in an agile project management environment.

Actively participated in daily scrums and project planning meetings.

Environment: MS Dynamics CRM 365, C#, JavaScript, Power Apps, Power Automate, Sharepoint, PowerBI, Microsoft Planner, plugins, HTML, MS Visual Studio 2015, Azure, XRM Tool Box, Web API, Angular JS, TFS, SSIS, SSRS, JSON.

Microsoft Dynamics CRM Developer

Trac Intermodal – Princeton, NJ Jun 2018 to Jul 2021

Roles and Responsibilities:

Extensively worked on Microsoft Dynamics CRM 365 application, Gather all SME’s, Architects to resolve the issues in the application and raise the improvements in the application.

Involved in program design, definition of complex business rules, technology

Successful implementation of change management strategies

Creates functional requirement and discuss the same with developer and client.

Worked on P1 tickets and debug the issue and analyze plugin and workflow failures.

Performed Analysis, design, and execution in Agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up calls with offshore and defect triage.

Work with IT team to develop and maintain training materials and meet SLA in time when the ticket raised from customer.

Connect directly with end clinic users and work on their PC by debugging the issue.

Experience on Power Platform Implementations and Developing.

Created Knowledge base articles which will help end users to resolve the issue in less time.

Supports the application when the production is down and besides development working as support for the tickets raised and, in the meantime, will give customers the workaround to run the application in downtime

Work with platform team to execute batch job changes in the production and prior to that test in UAT.

Monitor and resolves integration issues with the third-party applications such as Solutran, SMS Integration.

Guided team in creating Standard Operating Procedure documents where we log trend of issues and workarounds to be performed.

Working experience on Dynamics NAV

Design and developed multiple SQL stored procedures as per the requirements by REST API’s

Create Fit/Gap report on monthly basis and discuss with PMO to analyze business requirements.

Raised Product/Premier tickets and worked with Premier engineer to debug and fix the issue, also in the meantime used to provide workarounds both at user level and Support team level.

Performed customizations and configuration of Microsoft Dynamics CRM application which we are using for logging tickets.

Maintain ADO and FDD in sync to document all the errors and steps caused issue and Root cause analysis.

Experience with Integration and functional testing, SCRUM methodologies and Sprints.

Maintain the health of the CRM environment keeping aware of current patches, versions and system best practices

Working on Azure Functions, data base by creating appinsights and monitoring the jobs.

Attend meetings with stakeholders to gather business requirements and deal with SME’s.

Assist in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with CRM users, department managers and other key stakeholders.

Extensively worked with Support Desk and fix the problems in SLA time.

Developed views in such a manner one BU users cannot see other BU records.

Uses extensively XRM tool box for fetching the records during master data updates.

Developed Auto email notification Workflow to Support team when ticket is raised.

Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities

Test and deliver effective CRM Solutions by creating and using design specifications, test scenarios and associated documentation and work closely with test team during bug fix analysis.

Analyze data after mass transfer or bulk updates and report if any issues.

Supports and responds to users and also engaged in Master Data changes.

Maintain the health of the CRM environment keeping aware of current patches, versions, and system best practices.

Worked on Mass Text tool which we will use to send bulk SMS/Email to many participants at a time.

Assist in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with CRM users, department managers and other key stakeholders.

Ensure implementation and refinement as required of formal process to support the product development process.

Worked on legacy data which we have migrated to CRM and cleared many failures using third party support.

Used Fiddler for data request analysis and which is used for debugging

Builds custom reporting and Dashboards specific to task.

Environment: MS Dynamics CRM 365, C#, JavaScript, SQL Server 2012, JavaScript, plugins, HTML, MS Visual Studio 2015, Azure, XRM Tool Box, Web API, Angular JS, TFS, SSIS, SSRS, JSON.

Microsoft Dynamics CRM Developer

Virtusa, Bangalore, India Jul 2013 to Dec 2016

Roles and Responsibilities:

Extensively involved in Microsoft Dynamic CRM 2015

Worked for Walmart internal application which is used for tracking the employment transaction details.

Responsible for designing, development, installation and support services of Microsoft Dynamics CRM Application

Worked on migration of the application from SQL to MS Dynamics CRM 2015

Developing Plugins and custom Workflow’s in MS Dynamics 2015

Closely worked with Business Analysts to gather and define feature requirements and converted the functional specification documents to technical design documents

Experience on WPF - XAML Data-Binding, Control Templates, Styles, User Controls.

Generated solution diagrams as well as data diagrams for future implementation

Good at building Sales \ Marketing Dashboards and customizing dashboards in MS Dynamics 2015.

Good Knowledge in configuring Business Rules, Work Flows and Business process Flow and Charts. Developing Plugins and custom Workflow’s in MS Dynamics 2015.

Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM 2015, according to their business process

Closely worked with Business Analysts to gather and define feature requirements and converted the functional specification documents to technical design documents

Involved in developing reports using Report Wizard, Report Builder, Report Manager and deploying reports in SQL Server Reporting Services (SSRS)

Written RESTful API's to perform CRUD operations and wired data from backend using Angular4

Developed complex applications on Microsoft Dynamics CRM platform with customization of entities, and JavaScript.

Experience in design, development of User Interface (UI) applications and experience in using C#, ASP, ASP.NET, Web Services, IIS, HTML, DHTML, XHTML, CSS, Java Script, jQuery, Angular JS, XML and XSL including COM and SQL

Involved in the design and development of 3 Tier, N-tier distributed architectures and MVC, MVVM architectures.

Used Ajax, CSS, Html, JavaScript and Bootstrap for the front end web development

Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.

Used JavaScript to achieve various field customizations in the Microsoft CRM entities

Develop WebAPIs to expose data and worked on JavaScript

Used Microsoft Team Foundation Server (TFS) for version Control and source code maintenance needs.

Worked on configuring several security policies on various entities in the system to manage and implement appropriate access controls in MS Dynamics CRM 365 using XRM Toolbox

Well versed in creating dynamic SSIS packages, using containers & variables, configuring the packages, and scheduling the packages and used PFE Core Libraries in this project.

Used editable grids and have deep knowledge on subgrids and worked on same values and different values for one column

Created custom dashboards, custom ribbon buttons and configured sitemaps using Sitemap editor for MS Dynamics CRM 365

Well versed in creating dynamic SSIS packages, using containers & variables, configuring &scheduling the packages

Suggested several security policies on various entities in the system to manage and implement appropriate access controls

Created multiple types of Power BI Reports and Dashboards.

Closely worked with Business Analysts to gather and define feature requirements and converted the functional specification documents to technical design documents

Generated solution diagrams as well as data diagrams for future implementation

Good at building Sales \ Marketing Dashboards and customizing dashboards in MS Dynamics 2015.

Good Knowledge in configuring Business Rules, Work Flows and Business process Flow and Charts. Developing Plugins and custom Workflow’s in MS Dynamics 2015.

Consuming CRM API for development of Custom UI API Libraries for front end development.

Used Microsoft Dynamics CRM Customization SDK Tool Kit to develop and test MS Dynamic CRM Client-side Programming (JavaScript / jQuery / HTML)

Developed application with custom UI, Angular4 and some out of box functionalities.

Environment: MS Dynamics CRM 2015, Visual Studio.NET, C#, ASP.Net, JavaScript, SQL Server 2012, SSIS, Web API, Angular4, Bootstrap4, TFS, WCF, JavaScript, plugins, XRM Toolbox, MS Visual Studio 2015, GIT

Education Details:

Master’s in Information quality from University of Arkansas : 2018

Bachelor’s in Computer Science and Engineering from K L University : 2013

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