Customer Service Data Entry

-

CHATKI KAPOOR

Ph: (M) 689-***-****

Email: *******@**********.***

Date of Birth - 20-02-1986

PROFILE

** ***** ** **** ********** in diversified profile in HR, Customer Service & legal providing direct support to frontline employees and people leaders. Strong ability to work in a high growth, fast-paced environment requiring quickness to meet changes in business demand. Excellent verbal and written communication with a proven ability to influence and build relationship in a diverse environment. Having ability to operate under minimal supervision with judgment for independent actions.

EMPLOYMENT HISTORY

Sr. Human Resource Executive, SyriMed (Vadodara)

Duration: March – 2014 to June- 2022

Procurement Cloud, Q, DELTA, Human Capital Management, Oracle cloud, HRMS oracle payroll tool Grievance handling

Experience handling or working with confidential or company sensitive data)

E-mail communications (Manage time effectively)

Adhering service levels

Communication with candidates and follow ups

Dealing with candidate’s queries- Leaves / absenteeism

Co-operating with other departments (Quality, Operations, Sales, Marketing teams- company with an employee strength of 800 above)

Preparing reports – PF/ Pension, Perk/ Requisition

Mentoring Newcomers with company’s policy and procedure

Prioritization and escalation various tasks and activities carried out by a team of directs.

Preparing and updating Candidates onboarding documents

SQL/PLSQL knowledge

Oracle HCM Tool.

Passion of Learning and Leadership in Human Capital management Space.

Passion of HR HCM and Design Solutions.

Experience in Working in HCM Payroll and Time sheet.

Conducting background check of newcomers

Maintaining proper code of conduct – Uniform, Fun activities, picnics, team meetings etc.

Implementing new policies as per organizational requirement – Tax benefits

Conducting training of various departments in case there is an introduction of new formulation of medication.

Working with external HR agencies

HR Operations Executive, Collabera Technologies (Vadodara)

Duration: Jan – 2012 to Jan – 2014

Onboarding- Onboarding US candidates. (OPT, CPT, Green Card holders, US Citizens)

Managed Payroll through ADP freedom

Legal Paperwork- To prepare legal paperwork and take care of whole onboarding process.

Initiating Background Check- Initiating Background checks for various candidature and following up with the agencies for the results or discrepancies if any, calling various organization for background verification.

Initiating Drug test- To register the candidate for Drug Test and follow up for the results.

Initiating Terminations- To process the term WF’s with appropriate reasoning and maintaining the track records.

Co-ordinating with various other functions such as Recruitment, ER, Payroll, T/S, Sales, Delivery to get the case to the closer.

Training- Training new employees in the operations department successfully according to different client requirements.

Innovative- In accessing the qualities of people.

Reports Preparation- Developing and Maintaining MIS reports and other operations report.

Legal Associate, Quick Start Resource Management India Pvt. Ltd. (Vadodara)

Duration: Feb – 2010 to Jan - 2012

Data entry- Being able to extract the necessary information from documents and update system screens efficiently and accurately.

Contract preparation- Pulling together all necessary documentation required to issue draft contracts to purchaser’s lawyers and clients.

Processing Mortgage Offers- Understanding the differing requirements of each lender. Picking out the vital mortgage conditions from the numerous others.

Ensuring the clients mortgage report is comprehensive and accurate.

Processing Property Searches- Ordering and checking various search results required in property purchase transactions.

Noting important entries or omissions and reporting to clients accordingly.

Processing Title Checks- Having adequate knowledge of UK conveyancing law in order to accurately check freehold registered titles and prepare (a) clients legal reports and (b) raise all necessary enquiries with the seller’s lawyer.

Feedback- Providing feedback and suggestions on processing or system enhancements.

Processing Title Checks- Having adequate knowledge of UK conveyancing law in order to accurately check freehold registered titles and prepare (a) clients legal reports and (b) raise all necessary enquiries with the seller’s lawyer.

Feedback- Providing feedback and suggestions on processing or system enhancements.

EDUCATION

ICFAI 2011

Advanced Diploma in Management HR Tripura

Sardar Patel University 2008

BBA - HR & Export Management Distinction Gujarat

Jetking Institute 2002

Advance Diploma in Computer Hardware & Networking Vadodara

TECHNICAL PROFICIENCY

MS OFFICE - Word, Excel, PowerPoint, Email, Windows OS, Internet expertise.

LANGUAGES

English

HOBBIES

Travelling, Social Media Surfing.

EXTRA-CURRICULAR ACTIVITIES

Attended various personality enhancement schedules as training on:

HRM at India Petrochemicals Limited (IPCL) on Performance Management Systems of Baroda office Gujarat from Oct’06 to Nov’06.

Completed project on Production in Alembic Ltd. Baroda Gujarat from Dec’04 to Jan’05.

Conducted survey on Marketing of Floor Tiles in Bell Granito Ceramica Ltd., Baroda, Gujarat from Jul’05 to Sep’05.

Contact this candidate