Customer Service
Resume:
Melissa Margaret Wiejkus
Marshfield, MA 02050
********@******.***
Experience
Norfolk County Sheriff's Department, Dedham, MA - Programs Department Intern
June 2023 - August 2023
●Reported directly to the director of education and programs.
●Established an offender “Guide to Inmate Programs” for both internal and external use.
●Contributed to the development of comprehensive documentation by incorporating valuable insights derived from research assistance.
●Update the departmental system by incorporating current and relevant information.
●Assisted research directly related to a Methamphetamine and Stimulant study.
●Manage the filing of new documents and ensure their accurate placement in designated locations.
●Implement effective organizational strategies to maintain overall office orderliness.
Brockton District Court, Brockton, MA - Court Service Center Intern
January 2023 - May 2023
●Experience navigating MassCourts and the Massachusetts District Court system, documenting complaints, extensive docketing, scheduling, and management reporting.
●Assisting Trial Court users.
●Identifying legal issues and needs for indigent Trial Court participants.
●Providing legal information in Probate, Civil, and Criminals matters.
●Helping court users complete paperwork.
●Researching criminal justice partners in the community and associated client’s.
●Making referrals to legal aid, community organizations, and court departments.
●Modifying Trial Court materials to assist challenged users.
Barrett's Ale House, Bridgewater, MA - Waitress (part-time)
September 2022 - January 2023
●Provide satisfactory service to multiple parties at a time by multitasking in a fast-paced environment.
●Coordinate with senior management on closeout standard procedures.
●Manage a busy workload with school classes, homework, and exams.
Mia Regazza, Marshfield, MA - Busser, Bar-back, Hostess, Waitress (part-time)
May 2017 - January 2023
●Ensure customer satisfaction by greeting and seating them.
●Manage wait times, reservations, and takeout orders for the restaurant.
●Restock supplies for bartenders and ensure the cleanliness of the restaurant by
cleaning and clearing tables.
●Manage daily operations of the restaurant.
Education
Bridgewater State University - Criminal Justice, Bachelor of Science (Cum-Laude)
Certifications
●CPR certified, December 2023
●CITI Human Subject Research certified, November 2021
●CITI Social/behavioral investigators certified, November 2021
Skills
●Customer Service
●Organization
●Communication
●Time Management
●Relationship Building
●Multi-tasker
●Microsoft Office
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