Shamyra Jones

Customer Service Representive

661-***-**** ady4w6@r.postjobfree.com Palmdale, California 93552 CAREER OBJECTIVE

Dedicated professional with a passion for providing administrative assistance for sales teams. Skilled in delivering high- quality customer service, managing customer inquiries and processing orders and returns. Proven success in streamlining processes to improve efficiency and customer satisfaction levels. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

EXPERIENCE

CUSTOMER SERVICE/SALES REPRESENTATIVE, Lancaster, Ca Hiz & Herz Braidz Salon, February 2021-Present

Built rapport with customers and accurately assessed needs to make recommendations while promoting New hair products to achieve sales goals.

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• Provided feedback on process improvements that would enhance the overall customer experience.

• Generated leads and located opportunities for market expansion and business growth. Built rapport with customers and accurately assessed needs to make recommendations and upsell to achieve sales goals.

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• Performed administrative tasks such as data entry, order tracking, invoice processing, filing documents.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Stayed current on customer trends and requirements. PATIENT CARE ASSISTANCE, Lancaster, Ca

Libertana Health Care, December 2020-June 2023

Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.

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• Established special connections with patients through empathy and relationship-building techniques.

• Communicated with patients to determine need for assistance or social and emotional support.

• Performed hourly rounds and responded promptly to call lights.

• Interacted professionally with all departments within the facility. COVID 19 TESTING TECHNICIAN, Santa Clarita, California Fulent Genetics, February 2020-September 2022

• Administered Covid 19 tests following rigorous protocols and adhering to strict safety guidelines. Educated individuals on self administering tests, providing clear instructions and guidance for proper sampling collection to obtain reliable outcomes.

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Verified patient information with meticulous attention to detail while maintaining precise records of administered test, insuring accurate tracking and traceability.

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• Analyzed customer requirements and designed test cases accordingly.

• Provided technical support for production personnel in resolving product issues related to quality or performance. SKILLS

Inbound Customer Calls Revenue Growth Client Rapport-Building Client Correspondence Work Order Generation Promotional Campaigns Providing Feedback CERTIFICATIONS

• Phlebotomist

REFERENCES

References available upon request

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