Customer Service Representative
Resume:
Tina Herbsleb
Earlville, IL *****
****.*******@*****.***
To find a rewarding future with a growing company
Work Experience
Customer Service Clerk
YRC Freight - Montgomery, IL
May 2019 to July 2023
• Payroll Kronos & Oracle
• Assist customer's with ETA on freight and set up appointment's for delivery's. Billing freight invoices. Scan in drivers trailers and manifest.
• Work with dispatcher's by confirming with customers orders. Customer Service Representative
Plano Synergy - Plano, IL
August 2018 to March 2019
Entered PO's received through Email, Fax and phone in JD Edward database. Notified international customers on shipment dates, obsolete items and replacements. Worked with shipping to inform on how to ship and forwarders information for international customers. Processed Proformas and forwarded to customers for payment. Customer Service Representative
Deep Coat Inc. - Sugar Grove, IL
March 2018 to August 2018
Entered PO's and scheduled jobs with manufacturing. Called customers with ETA and processed payments.
Shipping and receiving, received Fork Lift licence. Updated data and customer profiles in company database. Customer Service
Walmart - Plano, IL
March 2014 to March 2018
Working with customers to place orders, baking, cake decorating, take in freight and add to inventory. Setting mods, filling in as Supervisor for four months. Dispatcher
Conway Freight - Utica, IL
March 2012 to March 2014
Company downsized and my position was given to an employee with more seniority. Worked with customers to create delivery schedules. Build routes and followed up with customer invoicing. Created delivery quotes and created vendor invoices. Created log for drivers trucks and trailers. Small office setting and everyone handles calls and all office duties in general. Executive Office Assistant
Genesis Software - Sandwich, IL
February 2007 to March 2012
Owner suddenly passed and family closed business
Distributed incoming calls for appropriate depts. Filing, faxing, copied programs to disk and distributed to customers request. Input info for AR/AP, set up new customer accounts, handled all mail incoming and outgoing. Handled all office duties at any given time since we were a small family owned business. Supervisor after one year of employment and Supervised Transact Inc - Sugar Grove, IL
December 2001 to February 2007
Sugar Grove, IL
AP- Freight Bills
Dec 2001 to Feb 2007
Entered freight billing info into data base for Kmart, Pratt&Whitney, Penzoil, and other major companies. Contacted customer with billing questions, freight inquiries. Promoted to Supervisor after one year of employment and Supervised 12 employees. Company merger / buyout and all management was laid off. Education
High School Diploma in Walmart
Jacobs High School - Plano, IL
1979
Skills
• Customer Service
• Call Center
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