Customer Service Restaurant Manager

Ganesh Gurung

Date of birth: **-Nov-**** Nationality: Nepali

Address: Boudha Tol, Birendranagar 9, Surkhet 21700, Nepal Phone number: 977-986-***-****

Email address: **.**********@*****.*** Gender: Male Position Looking for: Bartender

As an experienced bartender, my objective is to continue to provide exceptional service to customers while expanding my knowledge of beverages and mixology. I am dedicated to creating a welcoming atmosphere and ensuring that customers have a memorable experience. I am highly skilled in managing bar inventory, maintaining cleanliness, and handling monetary transactions. My goal is to further develop my skills and make a positive contribution to the team.

02/2014 – 10/2016

Kathmandu, Nepal

Senior Bartender

Jujuba Lounge & Bar

Served an average of 200 customers per shift with exceptional efficiency, accuracy, and positive attitude, resulting in a 15% increase in repeat business and a 20% increase in tips.

Created and implemented a new cocktail menu that featured seasonal and local ingredients, resulting in a 25% increase in cocktail sales and positive customer reviews.

Trained and mentored new bartenders on proper techniques for mixing, garnishing, and serving drinks, resulting in a 95% customer satisfaction rate and a more cohesive team environment.

Managed inventory control and ordering, minimizing waste and reducing costs by 10%, while ensuring that all necessary supplies were always in stock and readily available.

07/2018 – 08/2019

Kathmandu, Nepal

Restaurant Manager

Stay Hotel Valley View

Assisted customers with product inquiries, resulting in a 95% customer satisfaction rating.

Managed and resolved customer complaints in a timely and efficient manner, resulting in a 30% decrease in complaint volume.

Maintained accurate records of customer interactions and transactions, reducing errors in billing and inventory management by 20%. Collaborated with sales team to increase revenue by 15% through cross-selling and upselling products to customers.

11/2016 – 04/2017

Kathmandu, Nepal

Bar Manager

Shah Mahal Tabela Garden Restaurant

Manages inventory by implementing effective tracking and control systems. Develops and curates innovative drink and food menus that reflect current market trends and customer preferences.

Determines employee schedules and ensures a well-trained and efficient team. Maintains a well-stocked and immaculately clean bar area, guaranteeing an outstanding customer experience.

Analyzes customer behavior and sales patterns to improve profitability and enhance the overall guest experience.

Implements cost-saving measures and manages budgets to ensure financial Profile

Work Experience

sustainability.

Maintains accurate documentation of drink recipes and procedures to ensure consistency and quality.

Oversees the planning and execution of special events, ensuring flawless execution and exceptional guest experiences.

02/2020 – 02/2023

Surkhet, Nepal

Restaurant Manager

Mongolian Kitchen & Bar

Spearheaded the recruitment process, supervised, and trained staff to ensure high-quality service delivery.

Successfully managed budgets by creating and implementing cost-saving strategies.

Efficiently created staffing rotas to ensure adequate coverage and reduce overtime costs.

Devised menu plans that catered to diverse customer needs, resulting in increased sales.

Ensured compliance with licensing, hygiene, and health and safety legislation by implementing standard operating procedures.

Monitored stock levels and ordered supplies in a timely and cost-effective manner, reducing inventory waste.

Mixology expertise

PROFESSIONAL

Customer service

PROFESSIONAL

Inventory management Point-of-sale proficiency

Customer service, Mixology skills, Multitasking ability, Attention to detail, Salesmanship, Communication skills.

Exploring distant lands Getting lost in a good

book

Capturing moments Feeling the music

Every kind of sport

03/2012 – 03/2015

Kathmandu, Nepal

Bachelor in Hotel Management Bachelor

Kantipur International College (KIC)

Successfully completed a comprehensive internship program with a top-tier hotel chain, gaining hands-on experience in guest services, event planning, and hotel operations.

Developed and executed a strategic marketing campaign for a hospitality organization, resulting in a 20% increase in bookings and a 10% increase in revenue.

Work Experience

Skills

Strengths

Hobbies

Education

Led a team of six employees in managing a high-volume hotel restaurant, ensuring consistently outstanding service and exceeding sales targets. Coordinated and facilitated numerous large-scale events, including weddings and corporate conferences, ensuring seamless execution and high levels of guest satisfaction.

03/2006 – 04/2008

Birendranagar, Nepal

Management +2

Birendranagar Bahumukhi Campus

1996 – 2006

Birandranagar, Nepal

School Leaving Certificate 10th

Usha Bal Vatika Secondary School

– LANGUAGES

English Nepali Hindi

– COMPUTER SKILLS

MS Window MicroSoft Word/Excel

Education

Language Skills

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