Customer Service Representative
Resume:
Titianna N.
Williams
**** ***** ***** ******, ***** 72267
ady4s6@r.postjobfree.com
Experienced customer-oriented professional with strong interpersonal skills and the ability to multi-task, prioritize, and manage time effectively. Also coming with over 9 years of customer service skills and a high level of professionalism.
Skills
Verbal and Written Communication
Time Management
Empathy and Compassion
Results Orientated
Conflict Resolution
Critical Thinking
Teamwork
Leadership
Active Listening
Flexibility
Computer Skills
Microsoft Office
Experience
DECEMBER 2020 – JUNE 2023
Customer Service Representative/ T-Mobile
Excellent verbal and interpersonal skills. Work well as the individual producer or team member in the achievement of sales objectives. High aptitude for acquisition of new product sales and marketing technologies.
Emphasized product features based on analysis of customers’ needs and on the technical knowledge of product capabilities and limitations.
Engaged in active listening with callers to confirm or clarify information and diffuse anger.
Delivered and prepared sales talks that describe products or services, in order to persuade potential customers to purchase a product service
DECEMBER 2019 – DECEMBER 2020
Customer Service Specialist/ Teleperformance
Documented customer correspondence in CRM to track requests, problems and solutions.
Completed accurate and efficient data entry and database updates to support business operations.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Provided quality customer service to assigned, insures and claimants throughout claims process to deliver timely service to customers.
FEBURARY 2017 – NOVEMBER 2019
Senior Fraud Associate / Genpact
Protect company revenue by analyzing reports, evaluating fraud scripts in an automated fraud detection system built to minimize financial loss, managing a quality assurance program, and other projects
Determining the level of compromise and taking appropriate security measures to protect customer from additional fraud.
Reviewed high risk transactions and activity to detect possible fraudulent behavior patterns (i.e. transaction fraud, account take over, and fraud applications), trends, and mitigate potential risk to our customers and bank.
Strong computer skills for navigating multiple browsers, multiple tabs, and instant messenger tools in a fast-paced environment
OCTOBER 2016 - FEBRUARY 2019
Correctional Officers / TDCJ, Teague TX
Count, feed, and supervise offenders.
Search for contraband; conduct “pat” and “strip” body searches.
Restrain combative inmates.
Respond to emergencies; perform first aid.
Transport inmates.
Use deadly force (firearms or chemical agents) when needed.
Read, review and evaluate offender records.
YEAR
CURRENT
Education / Texas Woman’s University
Currently pursuing a bachelors degree in finance, expected to graduate in 2024.
AUGUST 2022
Education / Navarro College, Mexia Texas
Completed basic college courses in 2013 and completed cosmetology program, receiving cosmetology license.
JUNE 2015
General Education / Mexia High School Mexia, Texas
Student Council, Spanish Club, Volleyball, Cheerleader, Class Officer, Hero’s Communication Group
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