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SERENA, SHUK KI CHAN

****ho, ***dong, cheong soul hanra apartment, 72 Jeongjail-ro,

Bundang-gu, Seongnam-si

Email: ady4s2@r.postjobfree.com, Mobile: +82-10-467*-**** SUMMARY

Serena is an adaptable, self-motivated and responsible individual. Through past working experiences in the business/marketing industry, she developed strong communication and organizational skills.

PROFESSIONAL EXPERIENCE

Hong Kong Airlines Limited/Hong Kong Aviation Ground Services Limited Hong Kong Management Trainee September 2016 – February 2021

• Co-ordinate and liaise with different teams to develop business solution

• Implement a comprehensive management plan for each project

• Perform business analysis and identify business drivers and opportunities Panbet U.K. Brighton, England

Customer Relationship officer February - September 2016

• Solved queries regarding revised payment and technical provisions

• Handled customer complaints, provided appropriate solutions and improved customer satisfaction Enactus Sussex, USE Community Consulting Brighton, England Marketing Leader September 2014 - June 2016

• Collaborated with team on consulting and developing contingency projects for companies

• Prepared design layout proposals in accordance with client’s request and actual feasibility Jointek Wine Company, China Marketing Division Guangzhou, China Summer Intern July - September 2015

• Organized local events such as fine wine dining via online editorial content

• Analyzed the retail wine market; translated company websites and assisted with translation projects EDUCATION

University of Sussex, England

International Business (Hons), Upper Second-Class Honours July 2016 LANGUAGES

Fluent written and spoken: English, Mandarin, Cantonese; Intermediate: Korean TECHNICAL SKILLS

Familiar with Microsoft Office (Microsoft Excel, Microsoft PowerPoint, Microsoft Word)