Lily President

Cell Phone: 850-***-**** Email: ady4rq@r.postjobfree.com

Professional Summary: A dedicated customer service professional with experience in delivering exceptional customer service, I can help you achieve your goals and improve the efficiency of your organization. I can work with others in various ways and am willing to take on new tasks. I have gained a deeper understanding of the customer service industry through my experience working in this field. I am currently seeking an exciting and challenging opportunity in the administrative realm. I enjoy interacting with people and working with them.

EXPERIENCE

Nov 2022 to April 2023

Customer Service Representative

Gerber Collision & Glass

Tallahassee, FL

Responsible for keeping the shop's schedule and office organized and running smoothly

Redirect and handle customer inquiries

Ensure insurance partners and customers are supported in a timely and professional manner

Build relationships with customers by effectively responding to calls, text messages, and walk-in business

Coordinate communications between customers and the Estimates team

Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc

Facilitate all administrative aspects of the repair process

Manage payment process, which could include credit, check, and cash handling

June 2021 to August 2022

Merchandise and Stocking/Team Associate

Walmart

Tallahassee, FL

Sorting and stocking products on shelves and in the backroom

Engaging with vendors and drivers with a positive attitude

Maintaining a clean, neat, and member-ready area

Respond to customer complaints and questions

Educate and enlighten customers on product prices and details

Maintain a balanced cash drawer

May 2020 to August 2020

Youth Leader

City of Tallahassee

Tallahassee, FL

Provide individual support to group members.

Compiled and analyzed data for administrative decisions.

Carefully handle secure and confidential information.

Planning and organization

July 2019 to July 2021

Team Member

McDonald’s

Tallahassee, FL

Handle and redirect customer inquires

Operate various kitchen equipment

Maintain a professional store appearance

Provide friendly and efficient service

Collect payments and provide customers with their food purchase

Education

GENERAL EDUCATION DEVELOPMENT DIPLOMA

Adult & Community Education

May 2021

Skills

Time Management

Effective Communication

Data Entry/Collection

Exceptional Customer service skills

Problem-solving skills

Strong attention to detail

Multi-tasker

Exceptional Customer service skills

Contact this candidate