Customer Service Forklift Driver

Trent J. Edling

**** ****** ***** ***** *****: 502-***-****

Floyds Knobs, IN 47119 Email: ***********@*****.***

Operations Manager

Results-driven Manager credited with initiating Just-in-Time manufacturing techniques to increase productivity and deliver substantial revenue growth. Strong expertise in staff and materials management for mid-sized organizations as well as founding and managing small businesses. Skilled in collaborating with employees and clients to achieve safety, business, and financial objectives. Highly accomplished in building and maintaining relationships with staff and clients. Instrumental in improving processes, enhancing productivity, and implementing best practices. Proficient in Microsoft Word and Excel, AS 400, SAP, and database applications.

Areas of Expertise

Project Management

Kaizen Teams

ISO/QS Standards

Process Improvements

Staff Training

Competitive Intelligence

New Business Development

Skilled Negotiator

Health and Safety

Team Mentoring

Collaborative Leader

Risk/Loss Mitigation

Key Skills Assessment

Project Management – Develop and implement process improvement strategies to reduce labor while simultaneously increasing productivity.

Business Management – Committed to superior customer service to drive sales and steadily increase revenue.

Professional Experience

EJ WELCH, Jeffersonville 2015 - present

Flooring Distribution Facility employing 60 permanent employees at the Jeffersonville, IN, Columbus, OH, and Indianapolis, IN locations.

Director of Operations

Managing 5 warehouses and personnel.

Safety Advisor for 9 warehouses.

Distributing flooring product directly to the customer.

Introduced a motivational system to increase worker productivity where workers earn Thank You Cards to exchange for prizes.

Implemented a pay scale with Warehouse tiers.

In charge of projects that directly affect the efficiency and moral of the warehouse team.

Trained forklift driver trainers.

Within the first few months of employment, I have achieved and put into place 15 different projects to increase productivity.

CLARCOR AIR FILTRATION, Jeffersonville, IN 2010 – 2015

Air filtration manufacturer employing 300 permanent employees at the Jeffersonville, IN plant.

Material Handler Manager

Served on a Kaizen team for continuous process improvement resulting in a 60% increase in product through-put from 500 units to 800 units per shift.

Employed Just-in-Time manufacturing techniques, time studies, and employee involvement which reduced labor by 40% while increasing productivity.

Introduced a motivational system to increase worker productivity where workers earn Fresh Air Cards to exchange for prizes.

Initiated a weekly safety slogan and message reiterated at daily Safety meetings which decreased safety incidents.

Trained forklift driver trainers.

Completed 20 different cost reduction projects that saved the company $265,000.

A.M. LAWN SERVICE, Floyds Knobs, IN 2008 – Present

Grass cutting and Lawn Service for over 45 residential and commercial accounts.

Co-Owner

Completed financial estimates, budgets, and payroll as an entrepreneur and sales manager.

Increased business by 60% in the first two weeks which led to the addition of a part time employee.

Professional Experience

BOSTIK, Louisville, KY 2003 – 2010

Adhesive manufacturer employing 75 employees and shipping 350,000 pounds of material a day and receiving around 175,000 pounds of raw material (some in bulk tanker form).

Logistics Manager

Initiated daily safety meetings to decrease safety incidents.

Employed “Just in Time” practices through a JDI – Just Do It by moving products to the main warehouse which allowed an extra warehouse to close reduced indirect labor by 20%.

Initiated a GABB program in which cards which were presented to employees who went above and beyond their normal duties.

Trained forklift driver trainers.

Operated as a First Responder for health and safety incidents.

TOWER AUTOMOTIVE, Corydon, IN 2001 – 2003

Tier I automotive manufacturer with 750 employees producing 500,000 sport utility frames annually for Ford Motor Company.

Coordinator

Was the first work cell to exceed our parts per man hour.

Trained forklift driver trainers.

PARAMOUNT PLYWOOD, New Albany, IN 1995 – 2001

Manufacturer employing 82 employees and processing over 520,000 pounds of plywood with $14,500,000 in annual sales.

Production and Shipping Supervisor

Directed 60 craftsmen manufacturing $2,500,000 in wood products for over 30 customers.

Supervised inventory, customer service, and quality control procedures.

Managed the plant for six months in the Supervisor’s absence.

Initiated weekly motivational meetings with direct reports and provided a model for other supervisors.

Raised product shipments to record levels within the first month of employment while automating plant tracking, inventory, and load procedures.

Established a second shift of workers.

Programed computerized sanders and operated CNC routers.

Trained forklift driver trainers.

TRIPLE A STUDENT PAINTERS, New Albany, IN 1991 – 2001

Entrepreneur responsible for all aspects including hiring, training, finance, marketing, and customer service.

Franchise Owner

Completed financial estimates, budgets, and payroll as an entrepreneur and sales manager.

Education & Training

Bachelor of Business, Ottawa University, Jeffersonville, IN

Green Belt Training Lean Manufacturing Training Continuous Improvement Training OSHA Safety Training

CPR/First Aid/BBP QS9000 Certified ISO9001 Certified Forklift Operator and Trainer Certified

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