W. Dillon Ward

**** ***** **

Phone: 423-***-****

Huntsville, TN 37756

Email: ady4oe@r.postjobfree.com

Objective:

An Analyst position in the Information Technology field utilizing my experience, training, and capabilities in electronics, PC and server support and networking.

Professional

Skills

Troubleshoot and repair Laptops (HP, Dell, Toshiba)

Troubleshoot and repair cabling, Nortel phones and Cisco VOIP

Installation and configure Local Area Networks

Troubleshoot PC hardware, software, and network problems

Electronic troubleshooting down to board or component level

Education

Fountainhead College of Technology, Knoxville, TN

Associates Degree (Information Technology), Highest Honors (3.95)

Microsoft Certified Professional

CompTIA A+ Certified

Certified NOVELL Administrator

U.S. Navy Electronics “A” and “C” Schools, Orlando, FL

Graduated top 15% of class

Professional

Experience

Community Health Systems, Knoxville, TN

Associate Support Analyst, Oct. 2011-Present

Support all six hospitals and various physicians’ offices located in the Tennova Health Care Division

Support includes, but not limited to, desk-side hardware (printers, faxes, copiers, and pc’s), network hardware (switches and wireless access points), troubleshooting and installation of software

Troubleshooting and repair of Nortel phone switch and all equipment associated including Shoretel voicemail server

Dell Services, Knoxville, TN

Technical Analysis Sr. Associate, March 2010 – October 2011

Support all locations located in Catholic Health Partners Southern Division

Support includes but is not limited to deskside hardware (printers, faxes, copiers, and personal computers), network hardware (switches and wireless access points), troubleshooting and installation of software.

Mercy Health System, Knoxville, TN

Associate Support Analyst, 2007-2010

Provide support to remote sites

Provide system wide support for St Mary’s Scott County

Baptist Hospital, Knoxville, TN

Senior Engineering Technician, 2000-2007

Provide service call support for 300 bed hospital

Support computer system for tube transport network

Allied Digital Technologies, Clinton, TN

Senior Video Technician, 1997-2000

Provided service call support for 1000+ real time and hi-speed video duplicators

Provided service call support for Compact Disc replicators and printers

U.S. Navy, San Diego, California and Diego Garcia, B.I.O.T

Communication Maintenance Technician, 1993-1997

Maintained air traffic control microwave communication link

Provided support for satellite communication link

Contact this candidate