Customer Service Loan Officer
Resume:
LP
Lyssa Mae Peacock
Personal Mortgage Advisor
Professional Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, with the willingness to take on added responsibilities to meet team goals. Work History
Nations Lending Corporation - Team Lead/Senior Loan Officer Redding, CA
05/2021 - Current
US Bank Home Mortgage - Senior Loan Officer
● Licensed through NMLS to originate loans, License #99415
● Assisted senior-level credit officers with complex loan applications. Originated, reviewed, processed, closed and administered customer loan proposals.
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Explained very technical financial information to applicants in easy to understand language.
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● Advised clients on mortgage, education and personal loans. Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing. Identified solutions for customers experiencing credit issues.
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Managed communications as central point of contact for entire lending process.
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Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
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Developed and maintained relationships with local real estate agents & new business partners to increase sales through targeted market penetration, business partnerships and customer relationships.
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Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
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Employed persuasive sales techniques to increase loan applications and overall loan value.
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ady4ns@r.postjobfree.com
Redding, CA 96001
https://www.facebook.com
/LoansbyLyssa
https://www.alignable.com/redding-
ca/lyssa-peacock
https://www.linkedin.com
/in/loanofficerlyssa/
Skills
● KEY QUALIFICATIONS
● Proficient in Microsoft Office Programs
● Great Leadership Skills
● Reliable, responsible, and respectable.
● Outgoing and charismatic
● Unmatched drive to produce results
● Referral Network Development
● Persuasive Sales Techniques
● Creative Solutions
● Analytical and Critical Thinking
Networking and Partnership
Development
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● Consultations and Recommendations
● Problem Anticipation and Resolution
● Project Management
● Sales Activities
Education
06/2003
Redding, CA
12/2020 - 05/2021
Dignified Home Loans - Senior Loan Officer/Loan Processor Redding, CA
05/2017 - 10/2020
Funding - Loan Partner II
Redding, CA
10/2012 - 11/2016
● Licensed through NMLS to originate loans, License #99415 Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
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Meeting with clients over phone to educate them on all loan Products & explain technical financial information in easy to understand language.
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Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Carried out day-day-day duties accurately and efficiently & worked flexible hours; night, weekend, and holiday shifts.
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● Maintained energy and enthusiasm in fast-paced environment. Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
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Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
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Set up and completed loan submission packages & handled any conditions sent from underwriting departments.
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Evaluated approvals against established bank and government lending standards
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Provided quick turnaround times to maintain fast-past schedule. Monitored pipelines to track and log status of loans.
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● Accomplished multiple tasks within established timeframes. Supervised loan personnel and motivated to maintain customer service and performance standards.
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Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
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Scheduled and taught in class and online courses to increase learning opportunities. Cross-trained existing employees to maximize team agility and performance.
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Studied and Obtained NMLS License to originate loans, License
#994154
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● Originating loans in Encompass for new and existing clients Meeting with clients Face to Face or over phone to educate them on all loan products, and ultimately help them choose product that was in their best interest, while thoroughly explaining home loan process
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Weekly update calls to clients to answer questions and let them know what progress has been made on their loan
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Red Bluff High School
Red Bluff, CA
High School Diploma
Quickly promoted from Dialer to Loan Partner and ultimately to Loan Partner II.
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Used critical thinking to break down problems, evaluate solutions and make decisions.
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Went extra mile to learn guidelines and find solutions to solve toughest loan problems that may arise during underwriting process.
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● Created and updated tracking spreadsheets in Excel. Affiliations
● Mortgage Bankers Association
Contact this candidate