Customer Service Assistant Manager

Maria Munjack

Lafayette, IN ***** +1-732-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Driven, dedicated retail and warehouse manager with over 15 years of experience managing day to day operations of assigned retail and warehouse areas, guiding employees to meet and exceed expectations. Hands on Leader, with outstanding communication skills, focused on customer service and employee performance. Proven history of employee development through setting high expectations and mentoring hourly associates into management candidates.

SKILLS

Operations Management

Retail Management

Warehouse Management

Process Improvement

Interviewing

Conflict management

Attention to detail

WORK HISTORY

AREA MANAGER 01/2016 to 02/2023

Wal-Mart Optical Manufacturing

Supervise the manufacturing of lenses and maintain proper workflow of process throughout the department to ensure consistent quality products

Meet or exceed all production goals while maintaining ANSI quality standards to provide the highest quality and retain ANSI affiliation

Provide growth and development opportunities for hourly associates, mentoring associates to increase or improve skillset to earn consideration for promotion

Monitor production closely to ensure proper work flow and output in order to ensure customer satisfaction

ASSISTANT MANAGER 05/2009 to 01/2016

Wal-Mart Supercenter

Supervised daily operations of a busy store with annual sales of $75M

Managed up to 40 sales associates, 2 Team Leads and 2 Support Managers

Oversaw inventory management tasks, front end operations, including safe management and cash handling

Planned and implemented all seasonal modulars to ensure they met company standards and deadlines

EDUCATION

Bachelor of Arts Communications

Monmouth University, West Long Branch, NJ

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