Customer Service Representative

San Juan,Trinidad And Tobago 1-868-***-**** ************@*****.***

Summary

Positive and upbeat Customer Service Specialist bringing 10 years of customer service experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Experience

CUSTOMER SERVICE REPRESENTATIVE 10/2013 - 05/2023 Digicel Ltd - Ansa Centre, 11C Maraval Road Port of Spain, Trinidad and Tobago

Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.

Addressed customer service enquires quickly and accurately.

Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

Built rapport with customers through courteous and professional communications.

Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

Maximized customer satisfaction by resolving service issues promptly.

Assisted customers with product-related questions, feedback and complaints.

Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.

Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

Input customer information, call notes and personal data onto internal database.

Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.

Resolved customer queries over phone and by email. Italia Kellar-Mohammed

San Juan, Trinidad and Tobago 1-868-***-**** ************@*****.*** PHOTO ASSISTANT Super pharm - Maraval, Trinidad

Assisted customers in using the self-help photo machine.

Provided advice on selecting the best option to develop quality pictures

Occasionally worked in the Photo lab developing pictures via online orders CUSTOMER SERVICE REPRESENTATIVE Westport Clothing - Grand Bazaar, Trinidad and Tobago

Welcomed customers with genuine smiles

Assisted customers with professional judgement on clothing selections

maintained a clean and tidy section in which I was assigned CALL CENTRE REPRESENTATIVE Quset International - Arouca, Trinidad and Tobago

Provided accurate and responsive first level support to customers, resolving queries or transferring to appropriate departments.

Answered calls with positivity and enthusiasm, delivering warm, friendly customer care.

Skills

Process optimization

Problem-solving

Active listening

Live chat support

Energetic work ethic

Telephone enquiries specialist

Multi-tasking

Call center experience

Remote teamwork

Customer needs analysis

Query resolution

Education

San Juan Senior Comprehensive School - Saddle Road, San Juan O-Levels 2007

Mathematics- Grade 3

English- Grade 2

Principles of Business- Grade3

Social Studies- 2

Prestige Learning Centre- San Juan Barataria

Computer- Grade A

Institute of Training and Development- Port of Spain 2010

Certificate in Front Desk management and Telephone Etiquette

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