Virtual Assistant Team Leader

EUNICE Y. PAGKALIWANGAN

*** *********** ****** ***. ****, Cavite City, Cavite

096********

******.*****************@*****.***

Objective:

To obtain a position where I could effectively apply my skills and knowledge I learned and to give an opportunity to work productively and accurately in your company.

Work Experience:

CUSTOMER SERVICE REPRESENTATIVE

Teletech - Mall of Asia

April 2019 – January 2020

-Receive inbound calls and make outbound calls for US based customers to assist them with the completion of their number transfer from another carrier.

CUSTOMER SERVICE COORDINATOR

SUBJECT MATTER EXPERT

Realtair - Makati City

January 2020 – December 2021

-Helps Australian real estate clients with their issues or requests regarding our software products.

-POC of the other team members with questions and help they need to complete their tasks.

-Provides training to the new hires.

CAMPAIGN COORDINATOR/VIRTUAL ASSISTANT

VIRTUAL ASSISTANT TEAM LEADER

Choose My Team Services Inc.

December 2021 – Present

-Assisting Australian real estate agents with their marketing needs for the properties they sell. Helping with some admin tasks like drafting emails, managing calendars and dropbox, and any other tasks they may need help with.

-Providing training to the new hires, monitoring virtual assistants’ development, meeting with new clients, and dealing with escalations or client feedbacks.

Educational Background:

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT MAJOR IN MARKETING MANAGEMENT

Cavite State University-Cavite City Campus

Pulo II Dalahican, Cavite City

2015-2019

Skills:

Good in communication skills

Proficient in Microsoft Office

Knowledgeable in Adobe and Canva

References:

MARITES ACOG

Team Leader

Realtair

092********

FERCY ESTEVES

Team Leader

Choose My Team Services Inc.

090********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

EUNICE YAGUEL PAGKALIWANGAN

Applicant

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