Customer Service Technical Support
Resume:
DAWN QUEEN
******@***.***
Commerce City, CO
PROFILE
customer service wizard and I.T. expert seeking full-time inbound customer service work preferably from home in a position where my empathetic active listening skills are appreciated. Available immediately
SKILLS
Outstanding customer service skills.
Cash handling experience…
Extensive computer skills.
Leadership and mgmt. experience
Problem-solving
computer expert
troubleshooting
SEO
EXPERIENCE
Elwood Staffing/Radial.com, remote-Inbound customer service agent
Nov 2022-Jul2023
Answered phones for callers to place and service orders for fashion brands Aeropostale, Nautica, and Lucky Brand Jeans
Superior customer service noticed and added Kate Spade NY vertical
Placed orders, Processed refunds, gave status updates and logged calls into Salesforce using AWS, Ephinany, and JDA legacy programs
Laid off due to decreased demand and contract loss of several clients
MOBILE MARINE TURNKEY READY SERVICES, DENVER, CO - OFFICE MANAGER
April 2015 Nov.-2021
Established office
Created online presence including social media and Google business accounts resulting in a 5.0 review history and increasing customer attraction by 35 percent
Produced marketing for sale items with a return of 100 percent sold within a week at full price
Constructed accounting procedures and entered data for 7 years of back books
Filed trade-name forms
Monthly newsletter to subscribed customers, which is 100 percent of customers
ALPINE TECHNOLOGY GROUP, LONGMONT, CO — TECHNICAL SUPPORT ENGINEER
AUG/06-SEPT/07
Provided stellar customer service and technical support to CMS SaaS clients
Developed Excel VBA program to automate monthly reports; still gratefully used today
Coordinated annual onsite training from travel reservations, promotional gift bags, class material, and class instructor
Researched and procured equipment for employees
Ordered office supplies
Assisted technical writing department as needed
Proven track record of 100 percent ticket resolution/closure and customer happiness fielding an average of 40-60F calls per day
Keylok Industries, Denver, CO-Technical Support Engineer
Researched, troubleshot, and resolved anti-piracy product incorporation
Created and updated website content
Streamlined install program
Created and distributed both manual and QuickStart guide
Assisted with sales orders and shipping
Maintained Access program and orders
Adams county animal shelter-general volunteer
Received customers
Completed adoption paperwork
Arranged visits
Helped feed the animals
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