DAWN QUEEN

720-***-****

ady4a9@r.postjobfree.com

Commerce City, CO

PROFILE

customer service wizard and I.T. expert seeking full-time inbound customer service work preferably from home in a position where my empathetic active listening skills are appreciated. Available immediately

SKILLS

Outstanding customer service skills.

Cash handling experience…

Extensive computer skills.

Leadership and mgmt. experience

Problem-solving

computer expert

troubleshooting

SEO

EXPERIENCE

Elwood Staffing/Radial.com, remote-Inbound customer service agent

Nov 2022-Jul2023

Answered phones for callers to place and service orders for fashion brands Aeropostale, Nautica, and Lucky Brand Jeans

Superior customer service noticed and added Kate Spade NY vertical

Placed orders, Processed refunds, gave status updates and logged calls into Salesforce using AWS, Ephinany, and JDA legacy programs

Laid off due to decreased demand and contract loss of several clients

MOBILE MARINE TURNKEY READY SERVICES, DENVER, CO - OFFICE MANAGER

April 2015 Nov.-2021

Established office

Created online presence including social media and Google business accounts resulting in a 5.0 review history and increasing customer attraction by 35 percent

Produced marketing for sale items with a return of 100 percent sold within a week at full price

Constructed accounting procedures and entered data for 7 years of back books

Filed trade-name forms

Monthly newsletter to subscribed customers, which is 100 percent of customers

ALPINE TECHNOLOGY GROUP, LONGMONT, CO — TECHNICAL SUPPORT ENGINEER

AUG/06-SEPT/07

Provided stellar customer service and technical support to CMS SaaS clients

Developed Excel VBA program to automate monthly reports; still gratefully used today

Coordinated annual onsite training from travel reservations, promotional gift bags, class material, and class instructor

Researched and procured equipment for employees

Ordered office supplies

Assisted technical writing department as needed

Proven track record of 100 percent ticket resolution/closure and customer happiness fielding an average of 40-60F calls per day

Keylok Industries, Denver, CO-Technical Support Engineer

Researched, troubleshot, and resolved anti-piracy product incorporation

Created and updated website content

Streamlined install program

Created and distributed both manual and QuickStart guide

Assisted with sales orders and shipping

Maintained Access program and orders

Adams county animal shelter-general volunteer

Received customers

Completed adoption paperwork

Arranged visits

Helped feed the animals

Contact this candidate