Program Manager Project Management

Thaddeus Hicks

***********@*****.*** C: 919-***-**** Houston, TX

Professional Summary

Over 10 years of experience in business with specialty in government governance. Experience in architecture, configuration, engineering & governance solutions. Skills in risk assessment, strategic planning, board governance optimization, resource coordination, and policy writing. Developed PowerPoint presentations for firm clients and DOD agencies and private industries. Coordinated with clients and team members and prepared information for presentations. Ensured presentations to be informative and graphically appealing. Maintain timely / accurate daily input of hours into time-writing system (against appropriate Jobcards) ensuring workforce are paid on time and project progress is kept up to date

Work Experience

Plateau Group Ft. Bragg

Business Process Analyst

11/2022 – 04/2023

Halvik Pentagon

Functional Analyst

02/2021 – 04/2022

Joint Service Provider Pentagon, Washington DC

Governance Analyst

10/2019 – 02/2021

Meeting with clients to discuss areas of focus and improvement within the business.

Compiles and generates comprehensive timekeeping reports and prepares summaries of payroll activity for budgetary purposes, as required

Approves time-off requests and coordinates activities of staff to ensure adequate coverage and efficient processing of payrolls

Interviewing staff and management to determine the efficacy of personal.

Gathering and processing data to identify process performance areas.

Designing workflow and process strategies to improve business performance.

Creating and presenting process reports for client approval.

Overseeing the implementation of revised company processes and workflows.

Monitoring the efficacy of updated workflows.

Staying up to date with the latest business practices and technologies such as SQL.

Analyze and decompose complex requirements. Fulfill the role of a subject matter expert in requirement elicitation.

Researches and compares available travel and hotel accommodations to identify the best available option for each travel need.

Interrogate timesheet content to ensure accuracy in line with project-specific Job.

Monitor performance, discover variances and propose necessary actions.

Perform gap analysis and recommend solutions.

Governance Analyst for an administrative contract with the Defense Information Systems Agency (DISA) and The Department of Defense Joint Service Provider (JSP).

Spearheaded governance and forum activities while achieving overall organizational goals and government expectations. Developed project schedule and risk mitigation plans to identify potential problems and adverse impacts before they occurred.

Establishes design and builds or programs test, documentation, and implementation standards. Ensures assigned systems software adheres to them

Monitored the performance of the database, regularly checking on the execution time to ensure the delivery of quality projects and operations.

Served as the access control point for the JSP leadership front office ensuring Top Secret security protocols were followed.

Produce payroll and project reports for distribution to payroll, agencies and project management

Team lead in planning, coordination, and execution of governance processes and methodologies in accordance with established policies, standards, and guidelines.

Traveled to advise executive leadership on continuous process improvement of the governance framework, life cycles, and associated processes. This included presentations, written details, flow diagrams, inputs, outputs, and entrance and exit decision criteria.

Increased the JSP Requirement Committee's productivity across different projects with strategic solutions via Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK) practices.

Interacted daily with key government personnel ensuring that contract requirements were satisfied. Ensured all reports and deliverable are prepared and provided on time to meet the Government requirements, and priorities.

Utilized earned value management methodology to combine project scope, schedule, and resource measurements to assess project progress.

Identified trends in privacy and regulatory requirements and compliance enforcement, utilized a kaizen method to find improvements and account for the necessary changes in the program.

Using appropriate tools (SharePoint, Remedy Software, Microsoft Office, etc.) to develop a detailed project plan. The plan measured project performance and ensure all work activities are within scope and met stakeholder expectation.

Lead policy writer for the JSP Governance Charter and Standard Operating Procedure Initiative.

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NVE. Inc. Vienna, VA

Construction Surveillance Technician

04/2019 - 10/2019

●Oversaw and analyzed all construction activities to ensure the facility has been constructed in accordance with the project specific design blueprints, ICD-705 Accreditation Requirements, DoD Physical Security Requirements, and Anti-Terrorism/Force Protection (ATFP) considerations.

●Employed quality control techniques through observation and inspection of construction work to ensure technical and physical security projects within compliance.

●Reviewed and assessed application of security practices/procedures for various levels of security to prevent security breaches and violations.

●Operated technical security devices, systems, and monitoring devices.

●Maintained awareness of any suspicious behavior and follow company guidelines for reporting.

Inter-Con Security Inc. Lorton, VA

Armed Officer

05/2016 - 12/2018

●Monitored Closed-Circuit Television (CCTV) in the security operations center to warn against threats and analyzed the CCTV warnings for trends and risk responses.

●Secured and processed classified material for system database entries.

●Conducted security clearance verification using Joint Personnel Adjudications System (JPAS) & Scattered Castles.

●Accountable for escalation of unusual or emergency situations on the client's site using the appropriate protocol.

●Maintained proficiency in the usage of assigned protective equipment and weapons.

Sasha Bruce House Washington, DC

Senior Case Manager/Assistant Program Manager

04/2015 - 05/2016

●Supervised and conducted site visits with case managers performance and monitored application of confidentiality, policy, boundaries, and relationships with other professionals to provide correction actions as appropriate.

●Developed and managed trusting relationships with youth and engaged them in services for mental health, substance abuse, physical health, and employment, legal issues, and housing referrals.

●Prepared and presented potential solutions and alternative approaches while providing creative insight into options available to potentially meet the needs of the client.

●Conducted thorough research and data collection, provided informative presentations and clearly written reports, and developed management reporting metrics.

●Managed staffing issue; oversaw disciplinary actions, investigations, and termination of employees and administering disciplinary procedures according to human resource policies and procedures.

U.S Parole Commission Washington, DC

Program Analyst

05/2010 - 02/2014

●Served as office liaison for inter office groups and agencies. Responded to questions from internal and external agencies concerning criminal actions and attended site meetings when necessary.

●Reviewed and managed client progress using numerous tools and techniques to analyze data from cases for consistency and compliance with federal standards and regulations.

●Interfaced with management to identify qualification standards and training requirements that are linked to the business goals.

●Supported human resources efforts, through consultation and assessment of new hire training. Developed and implemented the appropriate training needed to achieve desired outcomes.

●Planned and coordinated a variety of office support services such as requisition, purchase, storage, and maintenance of stock levels; installation, repair, maintenance, and disposal of office equipment.

Education and Training

Salisbury University Salisbury, MD

Bachelor of Arts in Psychology Communication

05/2008

Capella University Minneapolis, MN

Master of Science in Human Behavior

09/2012

Digital Marketing

Microsoft Teams

Corporate Sponsorships

Training Specialist

Security Clearance

Top-Secret

References

Lashelle Richmond- Program Manager- (Sasha Bruce Youthwork)- ***********.**@*****.***- 240-***-****

Jamie Chichester- Program Manager- (TRUE Information Assurance)- ***********@****-**.***- 540-***-****

Phyllis Baker- Ex Dep Case Operations Administrator- (US Parole Commission)- *********@***.***- 443-***-****

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