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Customer Service Associate

Location:
Pembroke Pines, FL
Posted:
August 22, 2023

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Resume:

DAGMAR FILS-AIME

ady497@r.postjobfree.com

954-***-****

Miramar, FL, United States 33023

SKILLS

Well-organized and punctual; with excellent time management skills

Friendly and adaptable; works well with others in a team-oriented environment though equally productive when required to work alone

Precise and very detail-oriented, follows direction with great accuracy

Responsible and dependable; with a strong work ethic

Handles situations logically and calmly

Positive, motivated, and productive

Bilingual; with excellent written and verbal communication skills in English and Creole

EDUCATION

Broward College

Pembroke Pines, FL

Associate of Arts Candidate, 2023

PROFESSIONAL SUMMARY

Bilingual (Haitian Creole), organized, detail-oriented, and conscientious self-starter, highly motivated, innovative, and enthusiastic, possessing an uncompromising work ethic; able to effectively coordinate tasks to accomplish projects with timeliness and creativity.

WORK HISTORY

Amazon – Warehouse Associate

Fort Lauderdale, FL • 06/2022 – 06/2023

Received and prepared inventory for delivery.

Used technology like smartphones and handheld devices to sort, scan, and prepare orders.

Viewed prompts on screens and follow directions for some tasks.

Built, wrapped, sorted, and transported pallets and packages

Provided quality service by following organizational standards.

Preserved a safe and clean work environment by keeping shelves, pallet areas, and workstations neat.

Promoted clean shipping supply area by complying with procedures, rules, and regulations.

Contributed to team effort by accomplishing related results as needed.

Walmart – Cake Decorator

Hollywood, FL • 03/2020 – 04/2022

Creatively decorated all cakes and special-order items in a timely manner.

Completed production and spoilage records, adjusting production sheets to maintain sufficient product.

Prepared, packaged, weighed, and priced bakery products for sale to assist with production.

Monitored product quality for freshness and ensured proper product rotation.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Walmart – Customer Service Associate

Hollywood, FL • 11/2017 - 03/2020

Memorized all company products and services.

Answered customer questions quickly and efficiently.

Processed returns and assisted customers to ensure a positive customer service experience.

Provided customers with polite services by telephone or in-person to provide information about products or services, take or enter orders, or cancel accounts.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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