Customer Service Representative

Location:

Pilot Mountain, NC

Salary:

17.00 hour

Posted:

August 22, 2023

Contact this candidate

Resume:

WHITNEY OVERBY

*** ******** **** ***** ******** NC ·

Cell: 336-***-****

Email: ***************@*****.*** & *******.********@*****.***

My objective is to use my knowledge base as an opportunity to grow and showcase my willingness to learn. I am a fast learner and a wonderful team member and can work effectively solo.

EXPERIENCE

02/2010- PRESENT

LITTLE ITALY

Serving customers and their families with wonderful service and making sure they enjoy their time at the restaurant. Also making sure each order is taken correctly and served in a proper time frame. Prepare side work for each shift and make sure everything in the kitchen is set up for our customers to enjoy their experience.

02/2019- PRESENT

NATIONAL GENERAL INSURANCE

I process payments and reinstatements to the insured’s policy. I review documents for proof that are required by the company. I assist agents with errors they receive while making any change to their customer’s policy. Send requests to our billing department for multiple reasons. Take chats and phone calls from customers and agents; work to correct and problem solve various situations which include but are not limited to billing/payments; vehicle changes and inquiries into tech solutions.

EDUCATION

SKILLS

Granny’s Homeschool Graduation date: 05/2009- High school Diploma

Advanced Computer skills to include Microsoft Office and Suite

General Office Equipment

Resolving issues and trouble-shooting Tech

Policy Systems NPS/ANA/EPIC

Phone Systems i-3 and chat

Outstanding Customer service

Punctual and excellent time management

Reliable and Flexible

Insurance policy knowledge for NC, SC and VA