Call Center Customer Service
Resume:
DAPHNE PEOPLES
***********@****.***
Skills Summary
Customer Service Representative, back-office claims transcriber, data entry, office operations, scanner, copying, High Call Volume Call Center. Documentation, file complaints, warehouses Associate, attach tags to clothing, pack items for shipment. Computer skills uploading and downloading, send and receiving emails, great time management skills.
Experience
Customer Service Representative/web support/
08/2021- Present Advance Call Center
High volume work from home call center. Answer incoming calls, document cardholder Account Or complaints. Provide web support when needed. Assist customer pin reset, card activation and replacement. Attention to detail notate accounts always remain professional. Meet the needs of the consumer make it a pleasant experience. Back-office claims transcriptionist. Listen and transcribe recording. Meet daily goals, respond and receive email as needed. Send tracker at end of day
File Clerk
PDP Group, Inc 07/2020—03/2021
Sort documents and folders received daily.
Enters all documents and folders into the correct cell/folder.
Uses handheld scanners to identify/read the bar code son the folders to be filed. Pulls folders upon request, straightens files, performs physical cell audits and cleans up area.
Maintains general organization of file system.
Material Handler
02/2019-07/2020
Pier 1 Imports Warehouse -Aberdeen, MD February 2019-July 2019
Use RF- scanner to pack out inventory to different location within warehouse, preform control t counts, cycle count of all inventory locations within warehouse. Pack orders from invoices, select purchased items from vocalic to ship to stores, tag items,
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