Customer Service Office Manager

Melissa "Gail" Worley

*** ****** ****** ** 410-***-**** cell

Grasonville, MD 21638 ****@**********.***

Professional Profile

Highly motivated professional looking to build upon my experience and outstanding work ethics. Results oriented with strong abilities in customer service, billing, payroll, computers, research, employee training, sales and administration. Recognized for people skills, proactive work ethics, and collaboration of day to day time management that supports the business needs.

Professional Strengths

outstanding customer service and handling of any issues

Excellence in sales and meeting or exceeding quotas

Up to date on computer programs, MS Word, Outlook, Power point, Quickbooks, implementation of data, able to troubleshoot issues with ease

Ability to diversity needs based on client standards and concerns

Excellent multi-tasker, ability to complete numerous reports or projects on a timely basis

Efficient in daily operations: billing, customer service, computer operations, weekly payroll, monthly invoices, statements, inventories, advertising and promotions

Efficient in implementation of planograms and diagrams to meet customer requirements

Provide up to date marketing on social platforms to maintain presence in field

Career Highlights

Outstanding sales award achieved for exceeding quotos and maintaining over a million dollars in sales for multiple years

Excellence in merchandising Award achieved for completion of yearly activities for multiple years

Exceeded company standards for completion of international employment and education verifications with the World Bank

Excelled in taking a $200,000 business to over $2million in sales

Work History

Office Manager Treadstone Hardscapes, LLC, MD 09/13-present

Merchandiser Multiple companies (FGX, TNG, AG) 04/10-10/13

VP of Ops/Researcher NBI, Inc, MD 02/02-11/07

On premise Sales FP Winner, MD 06/96-11/00

Education

Animal Management, University of Maryland

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