Customer Service Warehouse Manager

David Miller

Warehouse Manager / Coordinator

Mooresville, NC

Warehouse lead with strong background in performance, productivity, efficiency, and profitability of organizational operations. Resourceful team player and fast learner seeking shipping/receiving role with a progressive organization. Detail-oriented leadership with great communication and computer skills and a track record of executing shipments to exceed operational goals. Willing to relocate to: Cornelius, NC - Davidson, NC - Huntersville, NC Authorized to work in the US for any employer

Work Experience

Warehouse Manager / Shipping & Receiving

Balusters Affordable, LLC - Mooresville, NC

March 2016 to Present

• Meet warehouse operational needs through efficient staffing and resourcing of materials and equipment

• Complete timely and accurate daily logs to keep internal reporting accurate and effectively track materials movement

• Personally redesign warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency

• Handle daily shipping and receiving, overseeing more than 100 packages per day

• Conduct research to address shipping errors and packaging mistakes

• Pack, secure, label and apply postage to materials to prepare items for shipment

• Receive incoming shipments, compare contents against associated records and transmit to the proper department

• Load / unload trailers with forklift

• Unload materials at designated locations for best project availability, palletize, shrink wrap and stage all shipments accordingly

• Schedule freight, prepare small parcel shipments (e.g. UPS, FedEx, USPS, etc.) Load all LTL on trailer with forklift for freight shipments

Pickup/Delivery Contractor - Two Route Owner

FedEx Ground (#273) - Winston-Salem, NC

January 2000 to March 2016

• Route 2 of 2, my supplemented route operated by the driver, hired and paid, personally (1099 driver- direct hire). Driver operated second bulk route operating a 38' box/bulk truck

• Route 1 of 2 operated, operated a 23' step van

• Both routes total a combined 200 stops daily, over 500 packages delivered and picked up, while safely maintaining all company policies and procedures

• Schedule and verify preventative maintenance procedures for vehicle inspection requirements, keep registration and inspections current on both trucks

• Organize each stop, set up deliveries from morning to afternoon on vehicle before departure to eliminate error and minimize damage while in transit

• Complete and submit logs daily with end of day paperwork to maintain records

• Maintain 2 clean trucks for a professional appearance at the end of day before leaving

• Submit receipts and money received from C.O.D. deliveries at end of day

• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions Education

High School Diploma

Northwest Guilford High School - Greensboro, NC

August 1992 to June 1994

Skills

• Microsoft Excel (2 years)

• Organizational skills (10+ years)

• Google Docs (10+ years)

• ERP systems (10+ years)

• Microsoft Word (10+ years)

• UPS Worldship (10+ years)

• FedEx Systems (10+ years)

• USPS Parcel shipping (10+ years)

• Freight Scheduling (10+ years)

• Palletizing (LTL) Shipping (10+ years)

• Shipping and receiving (10+ years)

• Able to lift 100+ lbs (10+ years)

• Microsoft Outlook (10+ years)

• Google Mail (Gmail) (10+ years)

• Warehouse Management (6 years)

• Loading / Unloading (10+ years)

• Pallet jack (10+ years)

• Forklift (10+ years)

• Customer service (10+ years)

• Communication skills (10+ years)

• Computer literacy (10+ years)

• Computer skills (10+ years)

• SAP (7 years)

Languages

• English - Expert

Awards

FedEx Ground, "Contractor of the Month" Award

August 2010

Certifications and Licenses

Forklift Certification (Needs Renewal)

Additional Information

ASSESSMENT TEST SCORES

• Expert March 2022 Level of motivation and discipline applied toward work Full results: Expert

• Expert October 2019 Effectively composing and organizing email messages. Full results: Expert

• Highly Proficient October 2019 Using Microsoft Office and Calendar tools to manage workload. Full results: Highly Proficient

• Expert December 2020 Responding to customer situations with sensitivity Full results: Expert

• Expert October 2019 Speaking clearly, correctly, and concisely Full results: Expert

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