Post Job Free

Resume

Sign in

Customer Support Inside Sales

Location:
Saskatoon, SK, Canada
Salary:
60000
Posted:
August 22, 2023

Contact this candidate

Resume:

A BEL F RANCIS

#*** ****** ****.*********,** S*N 3K1 Cell:306-***-****

CANADA Home:306-***-****

ca.linkedin.com/in/abelfrancis ady43d@r.postjobfree.com E LECTRICAL E STIMATOR /I NSIDE S ALES / P ROJECT MANAGEMENT SPECIALIST Motivated and enthusiastic professional committed to excellence in low-voltage distribution estimation and inside sales activities. Trusted to keep projects on budget and on time by negotiating issues, managing priorities, and overseeing deadlines. Problem-solver building customer confidence and maintaining loyalty through cutting-edge electrical solutions and saving costs initiatives. With technical know-how, communicates effectively to transform complex technical information into clear, easy to understand, action-oriented steps.

Technical Expertise in :

Customer Support Management Tender and Document Management Material Take-off Estimating Project Estimating B2B sales & Project Management Softwares used:

● Bidman -Eaton’s software for estimating Electrical Switchboards, panels and Motor starters

● iQS- Siemens, software for estimating Electrical Switchboards, CDPs and panels

● Quote-to-cash -Schneider-Electric software for estimating Electrical distribution products

● SAP - Entering project data

● Sales force(CRM)

● CUBIC -Estimating tool based on CAD

E DUCATION / P ROFESSIONAL D EVELOPMENT

Bachelor in Engineering (B.E), Electrical Engineering, Karnataka University, India Technical Writing Diploma, ZED Career Academy, Bangalore, India Diploma in E-Marketing, ZED Career Academy, Bangalore, India Certificate in Project Management, Ryerson University Canada Associate Technologist – OACETT Canada

Other:

Completed the Bridges program at Friends of Israel ministries P ROFESSIONAL E XPERIENCE

I NSIDE SALES - CUSTOMER SUPPORT /A PPLICATION S PECIALIST O CT 2021 - M AY 2022

B ENSHAW M OTOR C ONTROLS I NC . LISTOWEL ON C ANADA WWW . BENSHAW . COM

● Prepared quotes and managed orders for custom built low and medium voltage motor controls such as Soft Starters and Variable Frequency drives.

● As an applications specialist interacted with end-users/clients to understand the specific site requirements and applications

● Interacted with the engineering dept. to ensure that custom built products were in-line with the customer requirement

● Interacted with the purchasing dept. to ensure that all the outsourced products / services meet the project specifications and technical guidelines.

● Coordinated with the production departments for in-house testing and delivery schedules. Project Quotations / Customer support

MGM Electric Thunder bay ON Canada www.mgm-electric.com SEPT 2020 to MAY 2021

Preparing quotations for commercial projects. This includes mainly Distribution, Lighting and Fire Alarm.

● Preparing for distribution systems take-offs using Bidman(Eaton software).

● Preparing submittals drawings for smaller projects from Bidman

● Preparing the lighting take-offs from the lighting layouts provided in the tender drawings

● Interacted with contractors / engineers in compliance to project specifications to provide a technical sound and competitive electrical solution. Project Quotation Specialist / Customer Support

B.A Robinson supply Saskatoon SK Canada www.barobinson.com AUG 2018 to MAR 2020

Prepared quotations for commercial and industrial projects. This included mainly Distribution, Lighting and Fire Alarm.

● Interpreted electrical drawings and commercial terms of bids, thus providing cost-effective estimates for switchboards up to 1200A

● Interacted with engineers at Siemens for providing complete distribution solutions, complying to project specifications and increasing cost-effectiveness.

● Prepared approval drawings for SMP switchboards and panels using the iQS tool. Quotations/Inside sales Specialist (ON CONTRACT)

SIEMENS- CANADA Calgary AB Canada www.siemens.com

JUNE 2016 to JULY

Preparing material take-offs for Siemens low voltage products such as Switchboards, Panels and CDPs for Southern Alberta.

● Used a customized software, iQS to prepare quotes for low-voltage (LV) switchboards, panel-boards, and standalone starters winning 60 - 70% of bids.

● Collaborated with engineers at the plant to offer a best possible solution to the customer which would be economically viable and also technically acceptable.

● Maintained electronic project files so as to provide quick and easy access to all tender documents and iQS files.

Bids Specialist/ Inside Sales

SCHNEIDER-ELECTRIC Saskatoon, SK Canada www.se.com JUNE 2013 – JULY 2016

Prepared for material take-offs for switchboards, panel-boards, motor control centres (MCC), and power factor correction equipment for commercial and industrial projects. Read and interpreted drawings and specifications. Generated tender documentation and submissions, quotes, and order reports.

● Utilized a customized software, Q2C (quote-to-cash) to prepare quotes for low-voltage (LV) switchboards, panel-boards, MCCs, and power factor correction, winning 70 - 80% of bids.

● Collaborated with engineers for designing electrical distribution equipment and tender specifications. Clarified site requirements and provided reliable and economical solutions.

● Facilitated the use of Bridge Front Office (BFO) sales tool, to manage the quote log, generate reports of quotes / orders, and identify variations, thus improving customer follow-up resulting enhanced customer satisfaction.

● Developed and optimized custom designs with design engineers to provide the customer with the most economical solution in accordance with the specifications.

● Organized comprehensive electronic filing system, accessible province-wide, increasing communication and improving delivery time 20%.

● Secured $2.5M order by creating design modifications that reduced customer cost 10%.

Quotation Specialist/Inside Sales Specialist

WESTBURNE ELECTRIC, Regina,Canada www.westburne.ca NOV 2010 – JUNE 2013

Prepared technical proposals and managed electrical equipment supply projects. Oversaw logistics for commercial lighting and fire alarm system installation, industrial projects, and tenders.

● Interpreted electrical drawings and commercial terms of bids, creating cost-effective estimates for switchboards up to 1200A (in compliance with Canadian standards) that increased customer satisfaction.

● Cooperated with engineers for providing complete distribution solution, attaining project specifications and increasing cost-effectiveness.

● Achieved 3% SaskPower rebate for customer by endorsing energy-efficient lighting fixture package.

● Prepared the general arrangement drawings to get the preliminary approval from the client on the dimensions and layout.

● Recommended appropriate cable types and sizes for electrical contractors, maintaining compliance with Canadian codes, realizing 5%+ cost-savings.

● Developed smart MCC design, reducing total customer cost 10% and winning large contract. Project Estimator

PHE CONTRACTORS, Brampton, ON Canada

DEC 2009 – JULY2010

Prepared take-offs for lighting fixtures and controls. Determined wiring layouts for power / lighting loads.

● Assigned work schedules for on-site sub-contractors, saving costs and increasing efficiency.

● Compiled all the bid/tender documents, ensuring all the specifications and exceptions were clearly outlined resulting in a comprehensive bid submittal.

● Monitored and recorded work progress for commercial electric installation projects, determining required labour and containing costs.

Lead Engineer, Design and Estimation (Projects)

AIKAH ELECTRICAL INDUSTRIES, Dubai, (UAE) www.aikah.com Oct 2005 – OCT2008

Prepared quotes, using customized software for switchboards, MCCs, and capacitor banks. Organized and wrote technical brochures and operational manuals. Designed customized switchboards, MCCs, centers, and capacitor banks.

● Led team of 3 engineers, designing and developing prototype switchboard. Design passed type-tests and obtained Association of Short Circuit Testing Authorities (ASTA) certification.

● Delivered reliable and cost-effective solutions by networking with customers and engineers.

● Prepared bills of material, supply proposals, and product distribution for high-rise and industrial projects, guaranteeing on-time delivery and project completion. Technical Recruitment Manager

JV International Mumbai India

NOV 2008 – OCT 2009

Interviewed and shortlisted candidates for overseas deployment which included Engineers, Technologists and Technicians for employment with Saudi Aramco(Oil and Gas industry in Saudi Arabia) and allied Aramco contractors and suppliers



Contact this candidate