Edmund Amartey *

EDMUND K. AMARTEY

Philadelphia, Pennsylvania

646-***-****

ady3z1@r.postjobfree.com

Organized, dedicated and ambitious budding professional with excellent attention to detail, and thirst for learning seeking a position in Hospitality/Client Services

EDUCATION:

CompTIA ITF+ New Horizons Orlando, FL 2023

CompTIA A+ New Horizons Orlando, FL 2023

CompTIA Network+ New Horizons Orlando, FL 2023

CompTIA Security+ New Horizons Orlando, FL 2023

CompTIA Cybersecurity Analyst+ New Horizons Orlando, FL 2023 B.S. Political Science University of Ghana Accra, Ghana 2012 CERTIFICATIONS:

CompTIA IT Fundamentals+

SKILLS:

Microsoft Office Suite Oracle Computer Hardware Computer Software Operating Systems Troubleshooting Networks Internet Security Teamwork Communication Attention to Detail Leadership Problem Solving Databases Booking.com

Expedia

PROFESSIONAL EXPERIENCE:

Guest Services Associate The Notary Hotel Philadelphia, PA 1/2023 – Present

Welcome, acknowledge and assist guests in accordance with exceptional company standards

Pleasantly greet arriving guests and provide valet services for guest vehicles

Process all guest check-ins, check-outs, room assignments requests Bellman/Valet Attendant Chatteau Grande Hotel East Brunswick, NJ 2019 – 2021

Utilized computers to record guests requests and incidents for all reservations, packages, transportation, lost and found items and other services.

Exhibited an exceptional level Professional Guest/Client Services

Expressed a friendly and professional welcome to various bridal parties and business clients

Insured cleanliness of the front desk and lobby areas

Coordinate arrivals, departures and ensure departures are cleared from computer system

Assured efficient valet operations of the parking and retrieval of guest vehicles

Responsible for providing premium service and assistance to arriving wedding party guests

Effectively and efficiently transitioned through servicing multiple areas/departments of the Guest Service experience

Run and check daily reports

Coordinate with housekeeping to track room status and guest concerns. Bellman/Valet Attendant Hilton Hotel Newark Airport Newark, NJ 2019

Tended to the main entrance door to welcome/bid farewell to guests

Arranged and managed transfers

Helped guests with directions and local attractions. Bellman Hilton Garden Inn New York, NY 2019 – 2020

Greeted and welcomed guests and visitors in a friendly and professional manner and assisted with their luggage upon arrival and departures

Provided guests with information about the hotel’s amenities and local attractions

Arranged for taxi cabs and transportation services

Parked and retrieved guest vehicles in a timely and professional manner

Liaise with front desk Executives to delivery efficient guest services

Performed additional duties assigned by general manager Bellman/Valet Double Tree Hotel Newport Jersey City, NJ 2019 – 2020

Assisted guests with luggage storage and retrieval

Provided assistance to guests to and from their vehicles, including loading and offloading of luggage.

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