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Project Manager Customer Service

Location:
National City, CA
Salary:
25.00
Posted:
August 21, 2023

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Resume:

IRAZEMA GARCIA

**** *** *** *** *****, CA ***** · 619-***-****

ady3yo@r.postjobfree.com

To be a valuable asset in your organization utilizing my experience and education in Business Office Administrator.

EXPERIENCE

THE CITY OF SAN DIEGO - NOVEMBER 21,2002 – CURRENTLY DECEMBER 2019 – CURRENTLY

CONTRACT PROCESSING CLERK, THE CITY OF SAN DIEGO, PUBLIC WORKS I am currently assigned to the Public Works Department, ESTS in the capacity of a Contract Processing Clerk:

• Compile, update and prepare construction contract documents in Econ in conjunction with Project Manager,

• Equal Opportunity Contracting, and Public Works Contracting and other stakeholders, for bidding.

• Finalize and archive completed contract documents. I interact and communicate as directed with Project Manager, Public Works Contracting Equal Opportunity Contracting, other Departments and vendors.

• Support the contracting process. Creating, formatting, editing and processing complex legally binding documents, contracts and legal notices.

• It in tales compiling, organizing, formatting and preparing and tracking status of construction contract documents in Econ, is a priority.

• Expediting construction contracts results in lower processing costs.

• Ensure that the information is secure/valid and has processed and developed through the approving Authorities.

JANUARY 2011 – OCTOBER 2015

PUBLIC INFORMATION CLERK, THE CITY OF SAN DIEGO, CITY TREASURE

• Collect fees and issued receipts for Business Tax Certificate, sort and count funds and prepare report of receipts daily. Reconcile and adjust customers accounts, provide information on rules and regulations related to Municipal Codes.

• Process applications and payments form online and correspondence. Provide customer service in Spanish to the public and via emails and phone calls.

• I completed an Out of Class Assignment for a Senior Clerk Typist position.

• Some of my duties included: First line supervisor in the Business Tax call center, assisted customers over the phones with the Business Tax registration process, billing issues, and Rental Tax related items.

• Processed Business Tax applications, renewals and payments.

• I have been assigned to the front desk receptionist, prepared documents and files for the meetings, answer inquiries over the telephone and the front counter regarding city 619-***-****

2

Services and general department policies and procedures, reconciled payments and balances against encumbrances through SAP system, provide support to administrative staff.

OCTOBER 2015 – DECEMBER 2019

PUBLIC INFORMATION CLERK - TRANSPORTATION & STORM WATER / UTILITIES UNDERGROUND PROGRAM

NOVEMBER 2002 – JANUARY 2011

RECREATION LEADER 1 - PARK & RECREATION DEPARTMENT- COMMUNITY PARKS 1 EDUCATION

OCTOBER 2022

BUSINESS OFFICE ADMINISTRATOR CERTIFICATE, UEI COLLEGE IN CHULA VISTA I am attending this class currently until July of 2023. This is a great experience and enjoy learning new ways to operate Excel, Word and other programs that are very important for office work on a daily day in the work force.

MONTH YEAR

ASSOCIATES FOR BUSINESS, KEARNY MESA COMMUNITY COLLEGE I am short 2 credits from my AA. I will attend when I am able to set some time to complete this course.

SKILLS

• I have extensive experience with the following

software: Excel, Word, Econ, TTCS, SAP, Citrix

and some Quadrant.

• SAP, I am familiar with both the many modules

such as AP, AR and logistics (PO’s and PR’s).

• ArcGIS and Accela for projects that are active

and, in the future.

• Team Player

• Bilingual / Spanish

• Organized, reliable, approachable,

• Reviewing/ approving time cards

• Assisting in preparation of budget status

reports and expenditures

ACTIVITIES

• Certificate of Achievement in Customer Service Training

• Certificate of attendance for Administrative Assistance Conference

• Certificate of Office Professional Academy

• Certificate of Recognition for working with the City of San Diego 15 years Current Finishing Business Office Administrator - UEI - College (Chula Vista) July 2023



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