Customer Service Representative

MOULAY MHAMED AIT BAHA

Riyadh, Saudi Arabia **** +966********* ************@*******.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Plates Presentation

Team Development

Store Maintenance

Filing

Work History

Customer Service Representative, 11/2007 - Current

Al-Wissam al-Arabi Itd.com k.s.a

1. Handled customer inquiries and suggestions courteously and professionally.

2. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

3. Answered constant flow of customer calls with minimal wait times.

4. Keeping records of customer interactions.

5. Resolving customer complaints.

6. Addressing billing concerns.

7. Selling products and services.

Receptionist, 1997 à 2007

Medical world polyclinic Riyadh k.s.a

1.Answer, screen and forward incoming phone calls

2.Greeting patients professionally both in person and on the phone

3.Quickly answering or properly referring questions and issues

4.Optimizing provider schedules and patents satisfaction with efficient scheduling

5. Notifying providers of patient arrivals

6. Filling and billing

Education

- Diploma in Computer Programming 06/1990

- Professional Institute of Computer Science – Casablanca Morocco

- Accounting Degree 06/1989

- Technical-Commercial Training Center – Casablanca Morocco

- High School Diploma 06/1988

- High school El Baroudi – Casablanca Morocco

Languages

Arabic: C2 Proficient

French: C2 Proficient

English: B2 Upper intermediate

HOBBIES

1.READING BOOKS

2.COOKING

3.TRAVELING

4.SPORTS

5.LISTENING TO MUSIC

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