Tonya Robinson

Astuate Call Center professional offering polished communications skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Rochester, NY 14609

ady3yi@r.postjobfree.com

+1-585-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Concentrix/Mondelez International - Rochester, NY

January 2021 to August 2022

Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Concentrix/LG Appliances - Pittsford, NY

March 2020 to January 2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait time. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Assisted customers with setting appointments, special order requests, and arranging merchandise Customer Service Representative

Sutherland Global - Rochester, NY

February 2019 to February 2020

Answered constant flow of calls with minimal wait times. Recommended products to customers, thoroughly explaining details. Assisted customers with billing inquiries about phone, cable and internet services. Education

Nursing in Nursing Assistant

ABC/Health Program - Rochester, NY

September 1995 to June 1996

Medical in Medical Administration

Bryant & Stratton - Rochester, NY

September 1994 to October 1995

High school diploma

John Marshall High School - Rochester, NY

September 1990 to August 1991

Skills

• Customer Service

• Cash Handling

• Communication Skills

• Organizational Skills