Customer Service International Airport

Mohan Somasundaram Customer Service Agent

416-***-****- ********@*******.*** Brampton, ON

Proficient in MS Suite

HTML Web Design

Ability to work independently

Organized and time efficient

Punctual and always on time

Data Presentation

Strong verbal and written Communication skills

Enjoy collaborating with various teams for large projects

Overview Of Skills

Professional Experience

Mississauga ON

Cleaning Services 2018 – Present

Direct oversight and active participation in cleaning of areas after shifts

Provide good knowledge of cleaning requirements to effectively maintain standards within the facility and have capacity to train others for development

Performing cleaning services while operating powerful machinery and handling various corrosive cleaning liquids

Toronto Pearson International Airport Mississauga ON

OSR Agent 2012-2017

Determining passenger’s needs and right to entry or exit

Stamping the boarding pass/e-ticket as “Domestic”

Providing flow control pre-clearance flight

Direct passenger Domestic to International connection with stamp

Toronto Pearson International Airport Mississauga ON

OSR Acting Supervisor 2010-2012

Making shift reports, working relationship with GTA

Managing schedule shift breaks of employees

Training new employees

Metering internal procedures and manpower plan

Toronto Pearson International Airport Mississauga ON

Lead Hand 2003-2008

Conducting training session for the new employees and assigning agents prior to flight arrival

Operating surreys through terminal and parking facilities including assisting passengers

Attending to wheelchair passengers and any passenger requiring assistance

Assisting traffic controller with signals during take-off and landing

Language Proficiency

English: Fluent (Speaking, Reading, Writing)

French: Intermediate (Speaking, Reading, Writing)

Tamil: Fluent (Speaking, Reading, Writing)

Education

Comp TIA Certifications, A+, MCP, MCSE Mississauga ON

Ontario Secondary School Diploma Port Credit Secondary School, Mississauga ON

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