Customer Service Representative

Yuentooh Vue

Address: Eagan, MN

Phone Number: 651-***-****

Email: ady3uz@r.postjobfree.com

Linkedin:YuentoohVue

Education

Stevens Point Area Senior High School– Stevens Point, Wisconsin

High School Diploma, 2008

University of Wisconsin-Stout

Attended 2008 - 2010

Professional Experience

Park Nicollet, St Louis Park November 2022 -

Office Coordinator, CPAP Services/Sleep Store

●Handle calls for front line CPAP Services.

●Fulfill resupply orders per patient’s request via Phone, Website or Walk-in.

●Schedule patient appointments for CPAP Services

●Obtains prior authorizations from insurance companies as needed.

●Provide Repair estimates and confirm with patients on how to proceed with their CPAP machines.

●Contact CPAP companies and confirm repairs for the patient's machine.

HealthPartners, Bloomington August 2021-September 2022

Broker Service Consultant, Sales Administration

●Correspond with Brokers/Insurance companies to follow through with HealthPartners’ health insurance program.

●Update Broker’s state license and E&O policies.

●Help coordinate Small group adjustments for future broker payments.

Trigs June 2021- July 2021

Deli Associate

●Take calls for catering orders.

●Discard outdated food.

●Clean dishes and fryers.

●Provide customers with deli food and take orders for catering.

Associated Bank August 2020- April 2021

Loan Service Tech (Contract)

●Remove PMI off loans and update systems to reduce mortgage payments for customers.

●Send PMI refunds to customers due to Insurance companies providing refunds per PMI cancellation.

●Authorize GRH remittance payments to Insurance companies.

●Authorize construction loans transitioning to Primary residential loans.

HealthPartners May 2019 - May 2020

Sales Admin Tech Assistant, Sales Administration

●Basic knowledge of HealthPartners and MNsure policies.

●Resolved payments of overpaid insurance agencies to prevent overpayments.

●Review and update contracts.

●Accurately input data to reflect correct payments.

Prime Therapeutics October 2018 - April 2019

Intake Tech (Contract)

●Completed Prior Authorization forms in order for medication to be approved per doctor’s request.

●Sorted Prior Authorizations by urgency to ensure completion turn around time of 24 hours.

●Contact Clinic for missing and confirming information.

●Provided assistance for other intake techs in other queues if needed.

●Sorted Physician Reviews for assigned Senior Intake Techs to review.

EQ Shareowner Services (Formerly Wells Fargo Shareowner Services) April 2017 – August 2018

Customer Service Representative 1

●Handle inbound calls from customers who need help to confirm account status and provide instructions on how to register accounts online.

●Provide information on how to process transactions for stocks that are affiliated with Shareowner Services.

●Provide an understanding of the company stock information and activities that the company that’s active or was processing (corporate actions, mergers, stock split).

Corelogic March 2016 - December 2016

Vendor Relationships Representative (Contract)

●Initiated appraisal orders on mortgages.

●Acted as a liaison between Wells Fargo Mortgage loan officers and Appraisers.

●Coordinated with appraisers to ensure successful objectives to establish and maintain databases of contacts and resources relevant to the department’s work.

●Effectively implemented the client relationship process that delivered quality and satisfaction.

●Developed and improved skills through training programs and regular feedback discussions with supervisors.

Expert Global Solution April 2015 - July 2015

Verizon Customer Service Representative

●Handled inbound calls from customers who were having technical issues with their accounts

●Informed customers who have questions about products.

●Responsible for providing the best service to all customers.

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