Customer Service Data Entry

Deborah Orr

*** ****** **** **. ******, FL ***** H: 941-***-**** C: 941-***-**** **********@*****.***

Experience

TUTOR THE SUNSHINE METHOD 2/2020 - PRESENT

·Tutor students in reading and math.

·Document progress through monthly reports and assessments.

·Mentor students in personal goals.

MEMBER SERVICES SPECIALIST ALORICA 9/18 – 3/19

·Provide customer service for Sam’s Club members with empathy and courtesy.

·Problem solve members’ issues with orders: tracking shipments, returns, exchanges

·Provide the correct resource for other issues: membership. payments, relevant departments

DATA ENTRY NOKOMIS GROVES 11/17 – 3/18

·Seasonal work taking orders from customers over telephone.

·Provide customer service with empathy and courtesy.

·Solve issues with orders: tracking shipments, changing orders.

DATA ENTRY NIELSEN MEDIA RESEARCH 10/2014 - 04/2015

· Input data from customer surveys about media habits into computer program.

·Improved accuracy through diligence and perseverance.

·Improved productivity with practice and diligence.

TUTOR, EDUCATION DIRECTOR SYLVAN OF SOUTHWEST FLORIDA 09/2007 - 10/2012

· Administered, proctored, and scored academic and diagnostic assessment.

·Prepared lesson plans and learning modules for tutoring sessions according to students’ needs.

·Collaborated with students’ parents and teachers.

·Provided instruction to individual or small groups of students.

TESTING PROCTOR AND COORDINATOR PROMETRIC 01/2009 - 06/2011

·Provided accurate and appropriate information in response to customer inquiries.

·Demonstrated mastery of customer service call script within specified timeframes.

·Addressed customer service inquiries in a timely and accurate fashion.

·Proctored exams given according to processes outlined.

·Communicated appropriate test procedures and policies to each test-taker.

SALES, ADMINISTRATOR TRAVEL PARTNERS USA 10/2008 - 03/2009

·Collected customer feedback and made process changes to exceed customer satisfaction goals.

·Made reasonable procedures exceptions to accommodate unusual customer requests..

·Addressed customer service inquiries in a timely and accurate fashion.

-CALL CENTER REPRESENTATIVE SCARBOROUGH RESEARCH 09/2006 - 02/2007

· Provided accurate and appropriate information in response to customer inquiries.

·Demonstrated mastery of customer service call script within specified timeframes.

·Maintained up-to-date records at all times.

·Entered data into software correctly.

Education

MEDICAL TRANSCRIPTION PRESENT US CAREER INSTITUTE

·Studying major organ systems: function and terminology

Transcribing major medical reports: H & P, Chart Note, Operative Report, Consultation Report, Discharge Summary, Psychiatric Report, Pathology Report

ADVANCED GRADUATE STUDIES 2002 Salem State University

·Major: Educational Leadership

·Courses in Bilingual Special Education.

·Courses in Cultural Diversity.

Skills & Abilities

MANAGEMENT

·Strong problem-solving abilities.

·Troubleshooting Skills.

·Education and training.

COMMUNICATION

·Presented well-received case study at the Massachusetts Association of Bilingual Educators

·Completed and presented Action Research on the “Effectiveness of Study Skills for High School Students”

·Strong writing skills.

LEADERSHIP

·Head teacher of Salem High School Special Education department.

·Coordinator of Special Education at Marblehead Community Charter Public School.

·Education Director at Sylvan of Southwest Florida.

REFERENCES Robyn Faucy former Business Director of Sylvan Learning Center Currently Director of Neurochallenge Foundation 9

Ashley Gomez former Education Director of Sylvan Learning Center ***********@*****.***

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