Aurora G. Barnes

*** ******** **. ******, ** ****6

Email; ady3sl@r.postjobfree.com

Cell #; 617-***-****

RESUME’

EDUCATION

*Insurance Production License 01/2021 Certificate

*Associates Degree : Science of Communications

New England Institute of Art, Brookline MA 2007

*CNA Certificate;

Quinsigamond Community College 1991

SKILLS

● Management level ability to work with no or minimal supervision,

● Superior customer service skills via phone or in person,

● Highly regarded mediation experience and skills,

● Management experience and skills to train, direct or guide other employees to help them reach their goals and assignments at the workplace,

● Experience creating work schedules and monitoring other employees to ensure they are coming in when scheduled, taking scheduled breaks,

● Excellent internet skills, via research etc.

● Excellent organization skills & multitasking skills

● Ability to work under high pressure with deadlines in a minimal time frame with 100% accuracy upon delivery of assignment(s)

● Proficient in Microsoft Word, Excel, Cubs, Spherical, Microsoft Excel, Accurint, Oracle

WORK EXPERIENCE

FFL IMO - 10/2022 - Current (part time)

*Independent Insurance Producer/ Broker

Currently contracted with multiple insurance carriers. In my spare time I write Final Expense, Whole Life, Term life, Index Universal Life, Annuities and other policies to create an estate for clients to bring financial security and estate planning for their families. Helping clients find the best type of policy regarding their lifestyle, income and wants and needs by assessing their family unit, assets, and income streams through an amazing report and customer service based skill set, knowledge of the industry and licensure. Aflac 2/2021 Current 1099 (part time / currently contracted but not active) 2000 Commonwealth Ave Suite 110, Newton, 02466

*Benefits Advisor

Duties include finding prospects in need of supplemental insurance and giving them detailed information regarding products that are available to them through Aflac. Catering to clients needs and wants and to give them the options available tailored to their financial ability. Being available for clients through phone appointments, virtual appointments or in person appointments regarding information sessions and enrollments. Giving the clients any and all information available to them and being available to answer any questions or concerns they may have even after being enrolled, giving them tools such as online accounts and cell phone apps to be able to view their personal information regarding their policies Online.

First American TItle Insurance (through Pro Limited Temp Agency) TEMP UNTIL COVID 11-23-19 to 03-10-202*-*** Boylston ST. Boston Ma

*Administrative Assistant

Duties include assisting Attorneys and UnderWriters with getting portfolios together for properties being sold regarding the amount of insurance needed to adequately accommodate the land being sold so that the sale is legal and valid. These duties include researching the properties size and value and facts of any loans and liens in place or taxes owed on particular property.

Shoes.com (previously shoebuy.com) 11/2013 - 1/2015 45 Franklin St Boston Ma 617-***-****

*Senior Customer Service Rep

Resolving problems for customers over the phone to make sure they were happy with the service and the merchandise they ordered / received. Taking calls regarding merchandise that had not been delivered, putting in tickets for UPS tracking and calling customers back etc & monitoring other customer service reps to make sure they were on calls / call times/ break times etc Taking phone orders over the phone for customers who were purchasing retail off of the website, handling incoming calls regarding previous / current orders Senior CS Duties include monitoring other customer service reps on the phone Taking over calls that reps were unable to handle (escalated calls with upset customers)

Richard J Boudreau LLC Attorneys at Law, 2/2009 – 8/2013 50 Office Tower Park, Woburn Ma. 877-***-****

*Senior Case Manager

*Case / Portfolio management (*Accounts Receivable) Working with a wide range of clients ranging from Citizens Bank to LVNV Funding. Liaison between customers that owe money and clients. Keeping track of unpaid accounts, recognizing accounts that have the ability to pay. Using internet research and Accurint to locate clients' previous customers and gather information about their current financial status and help them figure out a way to pay monies owed. Excellent mediation skills. Knack for customary financial inquiry and planning to help debtors plan to begin payment plans or payoffs. Working under strict deadlines and audits with specific attention to detail for each specific individual case. Extensive knowledge of Cubs File System for online filing database & payment processing. Spherical dialer system. Accurint, extensive skip tracing experience.

*Promoted to Senior Rep 2010

*Collector of the month award x2

Entercom Boston 93.1 Mike FM, 6/2006-4/2009

20 Guest St. Brighton Ma, 617-***-****

*Promotions Assistant & Board OP Production Assistant Duties include putting together small to large promotions for the radio station.

*Going on site for the particular promotions and helping conduct the event. Making sure small details were in order and all equipment was ready to be on site for particular promotions to attract new listeners as well as previous listeners. *Board Op duties included running the entire system for the radio to be on air. Music log editing etc. Writing and editing content for radio commercials/ voice over work for college radio and other.

(Also not listed; child care skills / experience & restaurant skills / Nursing Home experience)

Work & Personal References;

Anyonelis Peguero (work & personal)

617-***-**** Years Known 2010 - current

Previous co-worker at Richard Boudreau LLC

Currently family friend

Miki Bell (work reference)

617-***-**** Years Known 2013 - current

Previous CS Manager at Shoes.com

Paul Bouchard (work reference)

603-***-**** Years Known 2009- current

Supervisor at Richard Boudreau LLC

Rayetta Ingram (personal reference)

978-***-**** Years Known 1993 - current

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