Customer Service General Manager

Glenda Shipman

**** **** ******** **

Portland, Tennessee, 37148

615-***-**** *************@*****.***

PROFILE

Experienced, highly motivated MANAGEMENT PROFESSIONAL possessing strengths in hotel and restaurant operations as well as staff and management training and development with proven success for over 27 years. Adept at maximizing profit and controlling expenditures while maintaining a superior level of customer service.

PROFESSIONAL EXPERIENCE

KRYSTAL COMPANY, Goodlettsville, Tennessee

Restaurant General Manager, Jun 2005 – December 15, 2015

•Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

•Review P&L’s and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

•Manage staff, preparing work schedules and assigning specific duties.

•Establish and implement departmental policies, goals, objectives, and procedures, conferring with DM and staff members as necessary.

•Schedule and receive food and beverage deliveries, verify product quality and quantity.

•Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

•Maintain equipment inventories and preventive maintenance schedules.

District Supervisor, Mar 2007 – Aug 2009

•Investigate and resolve complaints regarding food quality, service, or accommodations.

•Monitor budgets and payroll records, and review P&L’s to ensure that expenditures are authorized and within budget.

•Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.

•Assess staffing needs, and recruit for the location.

•Ensure unit operating needs are in good repair and acquire qualified vendors to assist in proper maintenance.

•Perform quarterly Krystal Brand Excellence reviews on each unit.

GWS ELECTRIC COMPANY, Hendersonville, Tennessee United States

Office Manager, Apr 2001 – Dec 2004

•Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

•Monitor inventory levels and requisition or purchase supplies as needed.

•Plan for and coordinate office services, such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.

•Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.

•Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.

INTOWN SUITES, Nashville, Tennessee United States

District Manager, Sept 1999 – Apr 2001

•Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

•Review P&L’s and other financial data.

•Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

•Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

•Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. Reference upon request:

5695 Bill Anderson Rd Portland, Tennessee, 37148 United *********-***-*****************@*****.***

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