Project Manager Social Media

Senior Project Manager with a sunny disposition, adept critical thinking, and analytical abilities. Proficient in written and verbal communications with meticulous attention to detail. Proven excellence in Operations Management and Quality Assurance, adaptable in fast-paced environments, and equally effective as an independent contributor or a collaborative team player. Known for upholding professionalism, integrity, and the ability to bring order to complex scenarios. My areas of concentration are as follows:

Project Lifecycle Management

Stakeholder Engagement & Management

Multi-Project/Portfolio Management

Risk Management

Quality Deliverable Assurance

Staff Training & Development

Project Innovation & Alignment

Data-Driven Reporting

Software: 70wpm, Microsoft Teams, SharePoint, Salesforce, Asana, Trello, Convert Kit, Slack, Lucid Chart, Notion, Zoom, Proficient in Microsoft Office Suite, Learning Management Systems: Adobe Connect, Blackboard, Teachable

Professional Experience

Spatial Front Vienna, VA December 2021 – Present

Training Project Manager

Leading the successful turnaround of e-learning projects by consistently delivering web-based/web-conference training solutions within a year of their final project extension.

Skillfully managing a portfolio of 23 course development projects concurrently while supporting 3 Training Program Managers, ensuring project alignment with organizational goals and on-time delivery.

Coordinating contractor meetings, fostering stakeholder engagement, and effectively communicating course updates, schedules, and risks to SMEs, vendor teams, and NHI project members.

Preparing and issue Statements of Work (SOWs) for vendor bidding, conducting vendor interviews, and oversaw contract awarding, effectively managing the entire vendor selection process.

Diligently identifying and managing potential project risks, by leveraging proactive strategies to ensure smooth project execution, and mitigating potential issues.

Mentoring and supporting cross-functional teams, including Training Program Managers and project stakeholders, to optimize collaboration and cohesion for achieving project milestones.

Meticulously managing and delivering project-specific deliverables, maintaining a strong commitment to quality standards and project requirements.

Producing and presenting comprehensive monthly reports, providing stakeholders with valuable insights into project progress, thus highlighting transparency and accountability.

Aligning project goals with the broader organizational vision and facilitating consistent course updates, scheduling adjustments, and risk mitigation strategies to drive project success.

Startup Strategist Remote January 2019 – May 2021

Strategic Operations Officer

Provided consulting services to a Stealth Finance startup, contributing to the development of their social wallet; managed multi-faceted projects from concept to completion, ensuring alignment of strategic goals with customer experience.

Leveraged data-driven insights to define and monitor key performance indicators (KPIs) for customer success, enabling the alignment of product offerings with user needs, and driving customer retention and growth.

Consulted for a digital content creator to develop and track social media, YouTube, and course completion KPIs, resulting in optimized content strategy and improved user engagement.

Utilized customer success principles to shape client strategies, focusing on customer engagement, product adoption, and customer satisfaction metrics, leading to increased client success and revenue growth.

WorkSource Montgomery Silver Spring, MD January 2019 – May 2021

Project Manager

Successfully coordinated multi-location job training information sessions, effectively managing a $200,00 budget for participant recruitment and program implementation.

Orchestrated partnerships with community partners for seamless program execution, highlighting strong stakeholder management and collaboration skills.

Employed Salesforce, Basecamp, and Maryland Workforce Exchange for extensive customer recruiting, screening, vetting, onboarding, tracking, and stakeholder communication, demonstrating proficiency in API-related tools for optimal project management.

Training Coordinator Silver Spring, MD January 2018 – May 2021

Developed career workshops leveraging data insights from the Maryland Workforce Exchange API, enabling targeted skill enhancement for job seekers.

Cultivated relationships with community partners and stakeholders, amplifying resource accessibility for job seekers and fostering community engagement.

Tracked and reported job seekers’ progress to senior management and stakeholders, utilizing data-driven insights to demonstrate the efficacy of intervention and secure continued support.

Grant Associates Inc. Washington, DC July 2016 – February 2017

Training Manager

Led restructuring of training program to increase customer engagement, job placements and training opportunities to meet funding guidelines.

Collaborated with employment services to host job fairs for newly certified job seekers, boosting employment outcomes through strategic partnerships.

Analyzed trends to identify social determinants of various social economic challenges and collaborated with varies government and community-based agencies for available services to address client needs.

Training Manager New York, NY April 2015 – June 2016

Overseen a budget of $50k per cohort for the provision of HPD and OSHA training for underemployed job job seekers.

Managed staff and program outcomes across multiple locations and teams, including GED program instructors and Career Service Trainers.

Coordinated schedules and staff of 5 trainers, 2 GED Instructors between 2 locations monitoring performance expectations through regular formal performance reviews and team feedback.

Career Coach New York, NY September 2014 – April 2015

Leveraged Salesforce for comprehensive data tracking and employment milestone monitoring for newly employed job seekers.

Maintained diligent follow-ups with employers to validate and update job seeker employment status, by tracking job seekers employment for retention milestones at 30, 60 and 90 days of employment.

Trainer Newark, NJ December 2013 – August 2014

Developed job readiness curriculums, facilitated workshops, and provided individual career coaching that aided in successfully placing 1500 unemployed job seekers into full-time employment within the first 8 months of program launch.

Madisen Chylise PR Firm New York City August 2009 – December 2013

Publicist

Created and maintained editorial and speaking calendars and drafted press releases, bio’s and media kits.

Developed and maintained strong relationships with journalists who cover clients and events.

Coached clients on effective verbal and non-verbal communication practices for public speaking and interviews with the media.

Developed & managed social media reports; analyze campaign results through use of PR measurement tools.

Event Planning & Management

Created and coordinated major sales events to increase exposure for client roster increasing brand recognition.

Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, vendors, displays, special needs requirements, printing and event security.

Business Consultant

Analyzed sales for small businesses to secure resources needed to increase sustainability.

Educated management on strategic operations & marketing procedures that can be implemented to increase overall productivity.

Evaluated business, interests, and personality characteristics using personalized assessment, past work experience and professional references.

Monitored and provided assessments to job productivity & management to enhance small business performance.

Education & Certifications

Star 6 Sigma Global Academy Washington, DC

Certified Lean Six Sigma Yellow belt & Greenbelt Certification #’s available upon request

Cedar Point Consulting Silver Spring, MD

Agile/Scrum Master Training is completed

Monroe College Bronx, NY

Graduated with a degree in A.S Healthcare Administration

Entrepreneurial Assistance Program (EAP) New York, NY

Certified in Business Plan writing - Comprehensive Small Business Training Program

LinkedIn Available: linkedin.com/in/c-lanier-logan

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