Brandis Massey
La Porte, TX *****
228-***-**** - ***************@*****.***
Summary
Public Service worker dedicated to providing effective and empathetic care. Seeks to provide effective and supportive care while simultaneously continuing both personal and professional development.
Highlights
Motivated
Dependable
Organization skills
Diligent
Honest
Loyal
Team player
Public Service- centered
Experience
Unit Secretary
January 2022 to Current
St. Luke Hospital Pasadena, TX
Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Managed unit call reception and routed calls to correct department.
Provided patient information to facilitate timely admissions and discharges.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Answered phone calls to provide assistance, information and medical personnel access.
Retrieved physicians' paperwork, including lab test requests.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Caregiver, Elderly In-house Live in
November 2016 to November 2021
Heidi Hampton/Alicia Smith New Orleans, LA
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Followed care plan and directions to administer medications.
Monitored vital signs and medication use, documenting variances and concerning responses.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Supported bathing, dressing and personal care needs.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Assisted patients with daily personal hygiene.
Provided ongoing compassionate patient care for each client.
Provided patients with transportation to and from doctor appointments.
Tracked and reported clients' progress based on observations and conversations.
Engaged with patients and families to provide emotional support and daily living instruction.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Deputy Court Clerk
April 2012 to November 2016
Harrison County Chancery Clerk Gulfport, MS
Prepared departmental contracts for attorney approval.
Produced and filed more than 350 court reports per week with unparalleled accuracy.
Service the public to the best of my ability.
Examined legal documents and assured adherence to laws and court procedures.
Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
Special Education Assistant
August 2008 to May 2011
St. Martin North Elementary School Biloxi, MS
Provided special attention to individuals needing extra academic or behavioral guidance during classes.
Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
Communicated effectively and delivered positive reinforcement to students, which enabled building of trust and rapport.
Fostered positive and trusting relationships with students to increase engagement.
Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
Conducted small group and individual classroom activities with students based on differentiated learning needs.
Offered students personalized educational, behavioral and emotional support.
Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
Aided disabled students in using restroom facilities.
Maintained focused, inclusive and supportive learning environments.
Encouraged student empathy of others to build confidence and improve self-image.
Promoted language development skills through reading and storytelling.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
Transitioned students across grade levels through careful planning and preparation.
Created and distributed instructional materials for group and one-on-one use.
Pharmacy Technician
October 1998 to July 2002
Rite-Aide Pharmacy D'iberville, MS
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Prepared prescription transfers to other pharmacies.
Flagged potential side effects and allergies to prescribed medications for patients.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Efficiently processed cash register transactions for new and refilled prescription orders.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Established and updated patient profiles, medications and insurance details.
Requested scripts from doctors and verified insurance and coding.
Education
High School Diploma : 1998
Hope Christian Academy Biloxi, MS, jackson
nursing
Mississippi Gulf Coast Community College Biloxi, MS, Harrison
I attended two years of college, where I completed my nursing prerequisites. I am undecided at this time the direction of my future college career choice.