Customer Service Transportation Supervisor

ANTHONIO JONESE

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PROFESSIONAL SUMMARY

Customer-oriented General Manager with 28 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. I am a Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am also a problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. SKILLS

Commercial Driving

Commercial Vehicle Experience

Hiring standards

Production records

Sales planning

Cost controls

Budgeting

Recruitment

Kitchen staff coordination

Scheduling

Kitchen equipment operation and

maintenance

Workflow planning

Safe food handling

Cost reduction strategies

Supply Chain Management

Risk analysis and management

Financial Management

Customer relations specialist

Superb time management skills

Vendor sourcing

Employee relations and conflict resolution

Strategic partnerships

Purchasing and procurement

New product introductions strategies

Staff Management

Operations management

Negotiation

Distribution center management

Report generation

Contract Negotiation

Performance Evaluations

Business planning

Unsurpassed work ethic

Budgeting

WORK HISTORY

River Oaks, TX 76114 +1-817-***-**** *********@*****.*** 05/2023 - Current

General Manager

Jonlor Corporation - Weatherford, TX

Responsible for interviewing, hiring, and training new employees Cash handling duties, including safe counts, and bank deposits Other duties include customer service, orders, and refunds, handling and resolving customer complaints

Ensuring products meet health code regulations, including proper storage, and temperature compliance

Maintaining proper labor and profit levels

Motivating employees to provide, maintain and insure positive guest experiences Monitor cost control, food, and product waste

Sales and profit growth

Opening and closing security protocols

Maintaining inventory levels

Placing truck orders and deliveries

Employee scheduling

Working with contractors to maintain the property

Contributing to, maintaining, and promoting store social media sites. Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

03/2023 - 05/2023

General Manager

Bueno Supremo Foods - Irving, TX

Responsible for interviewing, hiring, onboarding, supervising, training, and developing store personnel

Assumes responsibility for store operations

Conduct daily, weekly, and monthly store inventories Handle truck delivery orders

Ensure customer orders are serviced and deliveries are ready as promised Delegates and ensures store tasks are completed promptly Operate cash registers and follow established cash handling duties, including but not limited to deposits,petty cash, and safe cash level accountability Ensures all company policies and loss prevention procedures are followed Maintains a safe working environment while ensuring employees are implementing those practicesincluding PPE(Personal Protective Equipment) Monitors cash flow, inventory, and security control Maintains sales productivity, store appearance, and product standards Conducts and reviews all opening and closing procedures Manage emergencies and conduct proper emergency procedures Follows proper accident procedures

Provides feedback regarding performance to the area manager Assists with monitoring and managing all activities related to Risk & Safety Management to maintain asafe work environment

Addresses customer concerns and resolves them to turn a complaint into a compliment Processes returns and effectively manages inventory Communicates employee issues and concerns to the Store Manager in a timely and confidential manner

Motivates employees to provide outstanding customer service, enhance productivity level, and marketproducts to enhance sales and profits.

10/2010 - 03/2023

CEO

Renegade Transport - River Oaks, TX

Re-established my transportation company after previous employer merged, and was later acquiredfollowing a 2011 merger

Resulting in a downsized, and unstable work environment Originally, started with one power unit and 1 driver, expanded to 5 power units, 7 drivers and 21 officestaff in 2 years

In 2013, the company contracted with current carrier full-time, to focus on growth. Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Built productive relationships with industry partners and competitors to support strategic business objectives.

Addressed employee and managerial concerns and implemented corrective actions to promote compliance.

Maintained P&L and shouldered corporate fiscal responsibility. Analyzed industry trends and tracked competitor activities to inform decision making. Established and maintained strong relationships with customers, vendors and strategic partners. 05/2007 - 10/2010

Independent Contractor

Interstate Distributors - Tacoma, WA

Training of new recruits in regards to company policies Training of new recruits in regards to proper handling of equipment and supplies Training new recruits in regards to commercial vehicle safety and hours of service Training new recruits in commercial vehicle maneuvers and operation Training of new recruits in regards to proper paper work flow practice Training of new recruits to safely handle hazardous materials Assisting in safety and classroom instruction

Road Testing and Certification of new recruits

Training of new recruits in obtaining CDLS

02/2007 - 05/2007

Interstate Transportation Supervisor

Interstate Distributors Inc - Tacoma, WA

Timely shipping and delivery of general and temperature controlled commodities In 48 States and Canada

Processed transportation logs, bills of lading, and purchase orders. Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.

Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations. Verified that drivers completed required safety training and attended quarterly driver safety meetings.

Demonstrated tasks to new hires and assigned to experienced workers for further training. Planned and established transportation routes, work schedules and operator assignments. Managed routing, driver supervision and DOT compliance. Verified that drivers transported loads safely and complied with state DOT laws. Scheduled repair and preventive maintenance of vehicles and other equipment. Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines. Determined most effective mode and routing of materials to customer locations and company facilities.

Led shipment scheduling and routing with carriers, enabling reliable customer updates. Developed strategies to reduce transportation costs and increase operational performance. 02/2006 - 02/2007

Interstate Transportation Supervisor

Contract Freighters Inc - Joplin, MO

Timely shipping and delivery of general commodities in 48 states and Canada Processed transportation logs, bills of lading, and purchase orders Customer service

Timely shipping and delivery of general commodities in 48 states and Canada Processed transportation logs, bills of lading, and purchase orders. 10/2005 - 02/2006

Motor Coach Operator

Greyhound - Dallas, TX

Transportation of passengers to various locations throughout the United States, Canada and Mexico

Collecting tickets, seating passengers and handling customer complaints Assisting with ADA passengersand locating lost luggage. Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.

Conducted pre-trip inspections of bus for safe operation. Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Transported passengers safely along prescribed routes according to tight schedules. Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Received excellent customer reviews for friendly, punctual transport services. Acted calmly, productively and professionally under pressure for helpful emergency response. Retained bus system, route and stop knowledge for informative customer advice. Kept bus interiors clean and tidy to provide comfortable passenger environments. Completed pre- and post-trip bus inspections for safe passenger transportation. Communicated regularly with central dispatch teams to report delays and route changes. Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.

Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.

Adhered to safety regulations to verify wellbeing of passengers and fellow drivers. Assisted passengers with inquiries and requests during trips. Followed all relevant schedules for routes and arrivals. Operated large vehicles in difficult urban and rural conditions. Inventoried bus emergency and first aid supplies and equipment. Fostered safe bus environment by enforcing rules of conduct for passengers. Developed and maintained positive relationships with passengers and other drivers. 09/2005 - 10/2005

Interstate Transportation Supervisor

Contract Freighters Inc - Joplin, MO

Responsible for the transportation of general specialized freight within the 48 United States, Canada and

Mexico.

Monitored and maintained on-time delivery, reliability, service and performance. Determined most effective mode and routing of materials to customer locations and company facilities.

Maintained accurate shipment, invoice and expense documentation for reliable reference. Met safety and regulatory standards for full operational compliance. 07/2005 - 09/2005

Interstate Transportation Supervisor

Werner Enterprises - Omaha, NE

Responsible for the transportation of general specialized freight within the 48 United States, Canada and

Mexico

06/2005 - 07/2005

Driving Instructor

C1 Truck Driver Training - Fort Worth, TX

03/2005 - 06/2005

Accountant/Executive Assistant

C1 Driving School - Benbrook, TX

Assist in the instruction of commercial motor vehicle operation and maneuvering, safety cargo Security and transportation

City, urban and rural vehicle operation and instruction., Compiling reports on operating costs and inventory costs

Maintaining executive director's itinerary

Processing client status reports

10/2003 - 02/2005

Independent Contractor

Contract Freighters Inc - Joplin, MO

Subcontracted transportation of general and specialized freight within the 48 states and Mexico, recruited, interviewed, hired and trained new drivers for Renegade Transport, the transportation company which I founded in was also responsible for filing tax, fuel and mileage reports on a monthly and quarterly basis to various states, reviewed driver performance and safety reports, purchased equipment as needed on a rotating cycle, reviewed profit and loss reports and performed corrective actions as needed Scheduled freight pick ups and deliveries as needed. 12/2002 - 10/2003

Independent Contractor

US Xpress Enterprises - Chattanooga, TN

Responsible for the transportation of general and specialized freight within the 48 states, Canada and

Mexico

Consulted with international and domestic freight brokers as well as customs and duty agencies Expanded personal fleet to 15 units, implemented infrared lane protection safety system throughout company

As well a driver fatigue reduction system

Introduced electronic mapping system and hours of service monitors to personal fleet Conducted introduction and training classes

Implemented customer tracking system and rolling ETA monitor, a satellite tracking system allowing shippers and receiver to monitor location, condition and other information about shipment while in transit.

10/2002 - 12/2002

Interstate Transportation Supervisor

JB Hunt Transport - Bloomington, Lowell, AR

Responsible for the transportation of general and specialized freight within the 48 states and Canada and Mexico

Consulted with international and domestic freight brokers as well as customs, duty agencies and Inter modal rail customers and agencies.

08/2001 - 10/2002

Independent Contractor

U.S. Xpress Enterprise - Chattanooga, TN

Responsible for the transportation of general, temperature controlled and specialized freight within thestates and Canada and Mexico

Consulted with international and domestic freight brokers as well as customs and duty agencies Founded private carrier as subcontractor, recruited, interviewed, hired and trained drivers, and office personnel, filed tax, fuel and mileage reports to various states, and governments, conducted meetings on current federal regulations. 06/2000 - 08/2001

Driver Trainer

Marten Transport Ltd - Mondovi, WI

Responsible for the transportation of general, temperature controlled and specialized freight within thestates and Canada and Mexico

Consulted with international and domestic freight brokers as well as customs and duty agencies Trained new drivers on DOT regulations, safe driving techniques, hours of service rules City, rural and highway driving instruction.

10/1999 - 06/2000

Interstate Transportation Supervisor

Marten Transport Ltd - Mondovi, WI

Responsible for the transportation of general, temperature controlled and specialized freight within thestates and Canada and Mexico

Consulted with international and domestic freight brokers as well as customs and duty agencies. 10/1999 - 01/2000

Truck Driver Class

Marten Transport Ltd - Mondovi, WI

Responsible for the transportation of general, temperature controlled and specialized freight within thestates and Canada and Mexico

Consulted with international and domestic freight brokers as well as customs and duty agencies. 10/1998 - 10/1999

Interstate Transportation Supervisor

JB Hunt Transport - Bloomington, Lowell, AR

Responsible for the transportation of general and specialized freight within the 48 states and Canada and Mexico

Consulted with international and domestic freight brokers as well as customs, duty agencies and inter-modal rail customers and agencies.

04/1998 - 10/1998

Regional Driver

David Ronson - Middleport, NY

Responsible for the transportation of general, temperature controlled and specialized freight within the northeastern

United States and Canada

08/1997 - 02/1998

Parts Salesperson

Advance Auto Parts - Anniston, AL

Searched parts for customers

Diagnosed minor electrical issues in cars and light trucks and SUVs Removed and installed batteries

Performed sales, special parts orders and refunds. 08/1997 - 02/1998

Automotive Technician

WALKERS AUTOMOTIVE - Anniston, AL

Repaired, inspected and diagnosed automobiles, motorcycles and light trucks, estimated repairs, completed work orders, performed electrical repairs and minor body repair. 06/1995 - 03/1996

Interstate Transportation Supervisor

Glenn McClendon Trucking - LaFayette, AL

Responsible for the transportation of general, temperature controlled and specialized freight within a 12 state and Canada

Consulted with international and domestic freight brokers as well as customs agencies. Class A Truck Driver

PST Vans - Austell, GA 01/1995 - 05/1995

Responsible for the transportation of general, temperature controlled and specialized freight within thecity limits

Scheduled delivery appointments, compiled delivery bills of lading, counted, sorted loadedand unloaded freight.

Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.

06/1994 - 12/1994

Interstate Transportation Supervisor

Navajo Express Shippers - Commerce City, CO

Responsible for the transportation of general and specialized freight within the 48 states and Canada and Mexico

Consulted with international and domestic freight brokers as well as Customs and Duty agencies 07/1993 - 06/1994

nd Assistant Manager

Mcdonalds Inc - Anniston, AL

Responsible for order accuracy, handling customer complaints and solutions, cash level maintenance and deposits, cash till levels

Training new personnel

Disciplinary reports and correction actions reports, inventory control and maintenance Reviewing hourly sales reports and labor hours control, assigning duty stations and break schedules.

03/1991 - 06/1993

Lead Screen Printer

Chalk Line Inc - Anniston, AL

Responsible for sports garment screen printing, quality control, and shift production goals Correctingquality errors and rework schedule, employee morale and corrective actions Employee schedules, breaksand training

Assigned employee positions, and model assembly production schedules. Copied customer designs and translated to functional print screens. Maintained relationships with clients through punctuality and excellent customer service. Set up 35 printing machines daily and maintaining functional and clean workspace. 09/1989 - 02/1991

Hourly Manager

Jack Johnson Inc - Huntsville, AL

Handled customer complaints

Performed general cashier duties

Promoted to assistant department head in 60 days

Responsible for department advertising and promotions Inventory

Training of new personnel

Department payroll

Performed daily/weekly/monthly cash processing duties Customer service

Cross-trained existing employees to maximize team agility and performance. Maintained professional, organized, and safe environment for employees and patrons. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Maximized performance by monitoring daily activities and mentoring team members. Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Developed and maintained relationships with customers and suppliers through account development.

Controlled costs to keep business operating within budget and increase profits. Developed and implemented business strategies to achieve business goals and stay competitive.

Improved safety procedures to create safe working conditions for workers. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Managed and motivated employees to be productive and engaged in work. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Improved marketing to attract new customers and promote business. Assisted in organizing and overseeing assignments to drive operational excellence. Set aggressive targets for employees to drive company success and strengthen motivation. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Established team priorities, maintained schedules and monitored performance. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs. 03/1986 - 08/1989

Customer Service/Office Manager

Raymond Ind - La Puente, CA

Maintained purchase orders and supply system for division office Responsible for processing cost analysis and production cost Computer processing of invoices

Buying and tracking inventory of departmental supplies Promoted to office manager in 5 months

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

10/1985 - 02/1986

Community Enabler Developer

United Way - Anniston, AL

06/1984 - 11/1985

Customer Service Representative

Thriftmart Grocers - San Gabriel, CA

Cashing payroll, personal and government checks

Handling customer complaints

Processing refunds

Processing of starting and ending shift reports

Processing bank deposits

Performed general cashier duties

Customer service

Offered advice and assistance to customers, paying attention to special needs or wants. EDUCATION

1988

Diploma: Business Management

Manual Arts Senior High School - Los Angeles

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