Business Analyst Project Manager

Resume of: Yolanda Snell 803-***-****) email: *******@*****.***

TECHNIAL SKILLS

Microsoft Word, Project, PowerPoint, Excel, Access, SharePoint, ALM 11, Outlook, WebEx, FILO, SAP CRM, VISIO, C++ (Embedded)Business Objects, Team Foundation Server (TFS) 2013, Visual Studio, etc.

EDUCATION

Webster University- Online Campus, Degree Completion: May 2020

Master of Arts, Information Management Systems

Webster University - Columbia, SC

Master of Arts, Business Administration, May 2014

Webster University - Columbia, SC

Master of Arts, Health Administration, May 2010

St. John’s University - Jamaica, NY

Bachelor of Science, Healthcare Administration, January 1995

Minor - Business Administration

Microsoft Certificate Achievement completed March 2016 (MS Project 2010 and 2013)

PROFESIONAL EXPERIENCE

Hanes Brand International (HBI), Winston Salem, NC (remote)

Test Coordinator

04/2022 to present

• Worked with functional teams to understand business processes to help create test scenarios and test cases for implementing new applications/code changes.

• Led status meetings and planned daily testing activities for US and international testing groups based on project business requirements.

• Created detailed testing report outs to present to CIO, VPs and other senior IT leadership.

• Ensured incident/defect mitigation with internal groups as well as external teams at Deloitte and SAP.

• Served as the Administrator for the Panaya testing application at Hanesbrands, including tester license management, troubleshooting, and conducting training sessions.

• Researched alternative testing tools that would meet the organization’s requirements as well as provide cost savings. Resulted in the decision to switch from Panaya to SpiraTest, resulting in a $200,000 yearly savings.

• Led onsite and web-based trainings for new Panaya users. These groups could be as large as 25 and covered application functionality and best practices.

* Coordinated testing activities for globally dispersed testing teams (Central and South America, Europe, Asia, Australia) for the implementation of SAP SuccessFactors HCM application.

• Worked with the internal audit team to ensure process and SOX compliance.

• Involved projects: HCM implementation, distribution center product conversion, NuOrder implementation in SAP.

Bank of America

11/2021 to 4/2022

Quality Analyst Consultant 4

Responsible for creation and execution of test plans and test scripts within Quality Center/JIRA.

Conducts functional and/or regression testing of new or modified applications and systems.

Attend daily Scrum team meetings and bi-weekly PI planning meetings.

Created defects found during testing via JIRA board and watched and worked defects until resolved.

Wells Fargo, Charlotte, NC 8/2020- 6/2021

QA Lead/ Test Coordinator 3, Contractor

Responsible for month end stats on all platform projects to include project budget amount still left, total number of scrum teams, total number of defects, total number of test cases, any blockers, etc

Attend a given test updates on all project Scrum Teams

Conduct bi-weekly test coordinator meeting with all project QA leads

Organize and coordinate all projects end to end testing

Responsible for gathering, uploading all test artifacts at the completion of each Sprint, and distributed for final approval from project sponsor, technical manager, business application owner/sponsor, Scrum Master for each application team involved.

Responsible for planning and executing testing, resolving gaps upstream and downstream

Executed Selenium automation suites on different platforms and performed Cross Browser

Tracked and created user stories in Jira board

TATA Consulting Services (TCS) Wilson, NC 4/2018 to 8/5/2019

QA Lead for BB & T Bank

●Responsible for leading 7 offshore team members for applications/projects

assigned and address all issues accordingly

●Calculate and present all test estimates for QA team working on RAC project

●Ensures adherence of the ADS SDLC and STLC processes

●Utilize ALM during the release/project to provide in-flight monitoring

●Implement and maintains automated regression testing for supported applications

●Responsible for providing accurate and timely input into the SQA metrics.

●Responsible for taking accountability of the testing strategy of applications portfolio/projects.

●Responsible for testing ETL processes and implement modifications for credit card payments for automotive loan payments.

●Validate the translation logic and integrity of the data in the Data Warehouse between legacy and new servers.

●Create activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.

●Responsible for identifying gaps and opportunities in various applications portfolio/projects

●Requirements gathering from stakeholders, preparing requirements for testing

●Execute and document data validation for SIT interim testing, etc.

●Designed and developed Test Automation Framework using Selenium, Java, TestNG, JUnit with Cucumber.

●Support the translation of client business requirements into CRM solutions, including requirements

●Using JIRA and TestRail worked on agile model delivered multiple releases for the project.

IT Consultant for State Fund of California, Contractor Columbia, SC 9/2016- 3/2018

●Gathering and documenting requirements and writing technical documentation using Guidewire

●Facilitate the requirements gathering session with stakeholders and business user and save in SharePoint

●Ensure issues are captured from capture information meetings.

●Draw business process diagrams that capture information from the stakeholder requirements meeting.

●Transforming notes into more detailed requirements documents including requirements traceability matrices, functional specifications for development, and test plans.

●Testing in parallel using Maven and Selenium Grid.

EnStar Group Columbia, SC 8/2015 to 9/2016

Sr. System Analyst/Business Analyst

●Test web and desktop based applications developed using Agile, Waterfall and Iterative methodologies

●Carry out functional testing and systems integration testing as well as regression testing of all test suites (Duck Creek application)using (TFs)

●Conduct functional design session (created using VISIO)

●Prepare Test Plan, Test Scenarios, Test cases, Traceability Matrix and provide walk-through of the same to BA’s and Development team for all Duck Creek product lines

●Execution of testing mobile applications for overseas vendors via Android application software configurations.

●Plan and manage execution of test cases for all Duck Creek LOB’s in TFS.

●Review requirements, component designs and use cases and maintain test script traceability to each as applicable for QA and UAT for all insurances including worker’s compensation.

●Log defects in industry leading bug management system (TFS Or Rally) and report the same to the stakeholders on agreed frequency for QA and UAT

●Document bugs for test scripts where the actual results do not successfully meet expected results

●Provide high-level and detail-level estimates for all of Duck Creek testing

●Work with the Project Manager, Business Analyst and Automation Test Expert to identify key scenarios to be automated using MS Project 2013

●Responsible for preparing technical documentation for requirements using VISIO

●Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse

●Used CRM workflow technology to automate business processes

●Participate on the monitoring and reporting on the execution of the System Development Contractors performance under the Project contract as it relates to all testing phases for QA and UAT. (Syntel contractors in India)

●Identified and documented defects using JIRA to ensure application functionality

●Mapped and conducted technical architecture of hybris eCommerce Environments.

●Carry out deployments in QA Environment for Duck Creek

●Where required, assist BA’s and users in conducting accepting testing for Duck Creek

●Following policy, procedures, controls and processes for the development and testing life-cycle

Diversant, LLC Charlotte, NC 2/2014 to 9/2014

QA Analyst with Bank of America

●Responsible for building, consolidating & Reporting stress testing results to management.

●Performs complex analysis related to earnings, balance sheets, Capital and liquidity as well as associated risk exposures and created metadata for all document flow documentation

●Reviews and analyzes trends in stress results to best understand implications both internal and externally Investors and high dollar investors.

●Conducted Mobile Application Testing Using Java Scripted language

●Effectively communicate found interactions and results to the company to challenge assumptions and results with the business to make it comfortable for the partners based on the founded results, etc.

MDI GROUP, INC. (IT CONSULTING FIRM) HUNTERSVILLE, NC 03/2013 TO 2/2014

QA/Business ANALYST (TEST LEAD)/TEST COORDINATOR

Team Leader coordinating Agile system/integration of testing mobile applications for delivery vendors via Android application software configurations and QA & user acceptance testing (UAT) efforts for WEB using TFS (Team Foundation Server) for Android warehouse distribution users for new Android handheld equipment and software applications via cellphone users.

Rewrite projects production releases

Responsible for requirement gathering and preparation of writing project requirements

TRANSLATE SYSTEM REQUIREMENTS INTO TEST SCRIPTS (Java, SQL, & ORACLE E-business), DATABASE FEED COORDINATION WITH ORACLE AS WELL AS stove-to-pipe SOA Services.

Design and Updated Web Images via SELENIUM AND CRM APPLICATIONS (ORACLE E-Business)

Worked on UI automation using Selenium WebDriver to test the Online Utility Payment system and their records correctly inserted and updated into the Database.

Prepare and review test data, created metadata for all document flow documentation plans and matrices for system changes in relation to GUI panel, EDI, and Web-based systems for QA and UAT

Track walkthroughs and Quality Checks using the QMS procedures and methods of industry standards

Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse

Create activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.

Responsible for testing of electronic transfer payments through ETL processes, i.e. credit card payments, online vouchers for large size vendors, and gift card payments, etc.

Used CRM workflow technology to automate business processes

Coordinated and scheduled weekly team meetings across the project to discuss issues, roadblocks, etc.

Review artifacts and business requirement with Jr. BA’s in my business requirements gathering and updating of all new business documentation needed for accuracy of web rewrite projects with adherence to SDLC

Lead the scrum developmental and business analysts weekly meetings to update all requirement issues, defect tracking, and defect debugging matters for the entire project team

Extensive use of SELENIUM, and HYBRIS CRM, JIRA, QC, ALM 11, SOA, SharePoint, and E-commerce Web Content Management platforms and knowledge of E-Commerce fixes, issues, etc.

AFLAC (Aflac Group IT Department) Columbia, SC 6/2011 to 2/2013

Software tester II/Test Coordinator/QA

Initiates consultation with internal and external clients for the purpose of understanding the scope of a project with all business customers and acted heavily as the backup business analysts for all efforts.

Track walkthroughs and Quality Checks using the QMS procedures and methods of industry standards for

Analyzes designs, documents new or modified business requirement documentation for all assigned projects for all property & casualty insurances including worker’s compensation.

Identified QA and UAT procedures and standards and assists in the development and implementation (BPR/BPM)

Independently create test plans based on the parameters outlined during the client consultation.

Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse

Used CRM workflow technology to automate business processes

Review artifacts and business requirement with BA’s in my business requirements gathering and updating meetings and one on sessions with the business areas for documentation needed for accuracy of all projects with adherence to SDLC

Deployments of hybris eCommerce environments.

Mapped and conducted technical architecture of hybris eCommerce Environments.

Actively use testing software to verify functions, tools, and search for performance results.

Document and distribute weekly team minutes from all logged bugs and any other failures as defect logs, etc. testing using JAVA, GUI panels, SQL Server, EDI, and UNIX, and other Web-based systems using XML.

Create activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.

Responsible for testing of electronic transfer payments through ETL processes, i.e. credit card payments for payments of individual policies, etc.

SQL experience to include writing, executing and troubleshooting SQL queries and fixing web images using SELENIUM.

Experience in Test Environment Setup Development in both Manual and Automation. Worked closely with BI testing team with the execution of data mapping along with data warehouse testing and creation of data mining tables for documentation workflows, etc.

Created some dummied data whenever mining table couldn’t produce the necessary data needed for testing purposes, etc.

In-depth understanding of testing tools (to include test automation and load testing) and Agile methodology.

Coordinated and scheduled weekly team/defect meetings and prepared and distributed all defect log reports via HP Quality Center.

Update testing results to management verbally and/or written for client updates for UAT.

Prepared and implemented test scope, test strategy documents (BizTalk mapping), production validation timeline and all documentation for system sign-offs, etc.

Performs complex functional, application, regression and performance tests using SQL testing tools as well as Java Scripted tools, Microsoft Dynamics CRM, stove-to-pipe, SOA testing of web services, etc.

Well-versed in all testing methodologies (white vs. black box test work, system vs. functional).

Companion Benefits Alternatives, Inc. (Blue Cross/Blue Shield of SC) - Columbia, SC

Business System Analyst 7/2009 -5/2011

Design and develop system test cases and test scripts across all lines of business

Responsible for requirement gathering and preparation for project

Created technical documentation using VISIO

Coordinate and perform system testing for major system enhancements and troubleshoot system problems.

Prepare and review test data, plans and matrices for system changes in relation to GUI panel, EDI, and Web-based systems for QA and UAT for all insurances including worker’s compensation.

Worked closely with BI testing team with the execution of data warehouse testing and creation of data mining tables, etc.

Created some dummied data whenever mining table couldn’t produce the necessary data needed for testing purposes, etc.

Responsible for testing of electronic transfer payments through ETL processes, i.e. credit card payments, subscriber ETL claim payments, etc.

Experience in Test Environment Setup Development in both Manual and Automation (BPM/BPR)

Experienced in coordinating and implementing cross functions of software IT initiatives while participating in testing, analysis, and implementation of enterprise solutions in direct support of clients’ business objectives (BizTalk mapping).

Document and track all logged bugs and any other failures as defect logs, etc. testing using GUI panels, JAVA, SQL Server, EDI Oracle, UNIX, IBM Curium, and other Web-based systems XML and SOA testing of web services for QA and UAT

Prepare written test scripts for healthcare reform testing of Medicaid and MMIS, Medicare, & 3rd party billing.

Performs complex functional, application, regression and performance tests using SQL testing tools as well as Java Scripted tools, used SAP software tools to test banking regulations transactions, etc.

Organize and implemented all DMH testing of new procedure codes via Lines of Businesses (LOB’s); coordinated all claims testing with LOB’s.

Participate in division Health Care Reform planning and implementation meetings.

Medical Service Technician (BHT) (Blue Cross/Blue Shield of SC) 7/2007 – 7/2009

Responded to incoming calls regarding mental health and substance abuse benefits handled via BCBS of SC.

Assisted in the education and clarification of benefits and eligibility of various policies.

Processed and completed certifications for inpatient and outpatient mental health and substance abuse procedures; documented clinical services and claims into system on all patient accounts.

Researched claims denials and assisted in implementation of appeals process.

Additional Professional Experience

Vanguard Group - Charlotte, NC Intern, Participant Services 2006

●Educated and trained in NASD rules & regulations pertaining to mutual fund objective oriented companies.

●Prepared sample investment objective- oriented portfolios and other documentation for clients.

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