Customer Service Office Manager

TERRI SCHULTZ *** North **th Avenue, Apt. ***, Tolleson, AZ 85353

**************@*****.*** • Cellular 602-***-**** Summary

Pursuing an administrative position which will allow me to utilize my extensive communication, marketing and organizational skills to enhance my proven 30 plus years of dental practice development and management.

Areas of Expertise

Responsible, motivated and personable administrator with an accomplished track record for profitable practice success. A demonstrated history of maintaining patient database and applying innovative techniques to achieve increased collections and enhanced customer service. Accustomed to handling confidential records in compliance with current HIPPA guidelines. Expanded knowledge of current CDT codes to implement insurance claim reimbursement effectively. Poised and competent with leadership ability to easily interact with professionals and staff to support a successful team environment.

• Confidently overlooks front office operations and provides excellent customer service.

• Positively represents practice for Managed Care and PPO.

• Executes accurate payment schedules for patients and vendors. (Care Credit, Sunbit, etc.)

• Actively communicates with insurance companies for all claims requiring additional information for processing and eligibility.

• Patiently explains and discusses treatment plans with patients to full their understanding.

• Mastered Dentrix, Dexius and e-claim submission.

• Ability to launch an effective recall system.

• Promotes a positive team office environment through motivation and appreciation. Experience

Winning Smiles Dentistry, Glendale, AZ 2019 to Present Treatment Coordinator/Scheduling Coordinator

Coordinates check-in/check-out process for up to 25 patients daily while answering incoming calls and scheduling new clients. Creates treatment plans for all patients, handles all scheduling of necessary appointments and completely manages hygiene/treatment recall system to effectively meet and exceed daily production and collection goals. Independently completes insurance verification, benefit breakdowns and pre-authorizations while filing insurance claims and providing all relevant documents to ensure rapid payments. Processes all payments and ensures all patient accounts are adjusted and balanced according to all contract regulations. Performs daily production and collection reporting and runs monthly analysis reports for doctor’s production and collections.

DC Dental Group, Phoenix, AZ 2011 to 2019

Payment Processing/Aging

Process payments for practice's 9 offices for PPO and Managed Care. Aging for all offices for 30/60/90 day delinquent accounts. Attaching any additional required information to obtain prompt payment. Peoria Dental Group, Peoria, AZ 2009 to 2011

Office Manager

Supervised office operations and coordinated work schedules. Submitted claims for financial reimbursement. Organized a complex work environment and improved workflow processes. Communicated and interacted effectively with individuals at all levels of management. Analyzed workload and assigned staff accordingly.

Small Smiles Dental, Phoenix, AZ 2008 to 2009

Office Manager

Supervised office personnel of 15 assistants and 5 dentists by ensuring all duties were performed accurately and timely. Supervised office operations and coordinated work schedules. Supervised office staff to ensure that workflow met high company standards. Responsible for all administrative functions, payroll and tracking and paying of PTO and vacation hours. Managed clerical and accounting staff while overseeing accounting quality control, invoicing, and financial reporting. Implemented inventory management procedures. Assisted the owner in managing company operations. Ardeshir Dabestani D.D.S., Phoenix, AZ 1998 to 2008 Office Manager

Supervised office operations and coordinated work schedules. Submitted claims for financial reimbursement. Organized a complex work environment and improved workflow processes. Analyzed workload and assigned staff accordingly. Assisted the owner in managing company operations. Education

Cortez High School, Phoenix, AZ 1977

Additional Skills

• Dentrix G7

• Microsoft Office

• Microsoft Excel

• Multi-task/Detail Orientation

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