Curriculum Vitae Of

Sibabalwe Maku

East london *0 Maristella Quigney C: +27 (0-787****** ady3oc@r.postjobfree.com

Personal Information

First Name:

Sibabalwe

Surname:

Maku

Title:

Mr.

Gender :

Male

Nationality

South African

Identity Number:

821**********

Marital Status:

Single

Driver’s License:

Yes

Summary of Skills

Desktop Troubleshooting

Mobile Support

Office 365

SharePoint

Mentoring

PBX config

SIP basic configuration

Server 2003, 2008 and 2012

Team Viewer 11

Active Directory

Sccm 2012 Remote Control

PS Print Configuration

Paperserve EPM

OS deployment on SCCM

Skype for Business

SAP GUI (ERP, SAP EDP )

VPN troubleshooting

Hardware Replacement

Professional Profile

I am a dedicated, disciplined, and determined individual, who is eager to learn and develop his knowledge and experience. I strive to uphold high moral standards within my surroundings. I have 8 years’ experience in the IT field as a technician. I also have experience in leading teams and mentoring interns.

Education

AZ – 900 Microsoft Azura Fundamentals 2022 – July - 25

Microsoft Azura Fundamentals - Regions and Availability Zone, Azura Virtual Machines, Managed computer services, Azura Storage, Azura Databases, Network Azura,Exploring Azura Resource Hierarchy,Security and Identity Management, Understand Azura Support and Guarantees, Compliance -Privacy and Governance, Managing cost,Miscellaneous and DevOps

MD – 101 Microsoft 365 Modern Desktop Admin 2022 -July - 13

Creating and Managing user Identities,Planning and Implementing Windows 10 Deployment Including MDT,Plan and Implement Windows 10 by using Windows Pilot, Manage Updates, Manage user Profiles, Joining an On Premise Active Directory Domain with Azura, Manage device Authentication, Manage iTunes Devices Enrollment and Inventory,Configure Devise Profiles, Implementing Conditional access and Compliance Policies for Devices Managing and Deploying Apps and Data,Implementing Mobile Application Management and Managing Windows Defender and Monitoring Devices

HP Certificates

Hp Color LaserJet Pro 400 Series 2020

Hp LaserJet Enterprise 500 Color Series Printer Service and Support 2020

Hp LaserJet Enterprise 500 MFP M525 Series Service and Support Training 2020

Dell Certificate 2020

Dell CompTIA Enterprise Server 2020

Kromme Rhee Short Courses 2013

Cape Town

Course completed include Project Management, know your Right, & Managing Capacity and Poor Management

Cisco Infrastructure 2013

Torque IT Cape Town

Cisco Infrastructure

CompiTia A+, N+ Certificate 2008

ICT Acadmey Cape Town

PC Hardware and Software

Personal Development (Project Management Training) 2008

Bytes People Solutions Cape Town

Diversity Training 2008

City of Cape Town Cape Town

Professional Communications Training 2008

Faranani Cape Town

Life Skills Training 2008

Developing African People Cape Town

Diversity

General Travel 2007

MSC College East London

Subjects included: Operating a personal computer, Business communication fundamentals, Travel destination, Air travel, Travel Administration

National Certificate in Information Technology: Systems Support, NQF Level 5 2008

Bytes People Solutions Cape Town

Description of Skills: The Systems Support NQF Level 5 programme covers 5 main areas, namely, Business Communication and Practices, Network Administration, Network Architecture and Standards, System Engineering that include network design with Windows 2003 Active Directory and implementing, managing and maintaining networks with Windows 2003 Server.

Matric 2002

Thubalethu High School Eastern Cape

Subjects passed include English, Xhosa, Afrikaans, Biology, Agriculture

Languages

English

Xhosa

Afrikaans

Speak

Good

Good

Fair

Read

Good

Good

Fair

Write

Good

Good

Fair

Work Experience

Position: Field Support Engineer 01 /03 /2021 – Up to date

Absa Bank Limited

Duties:

Deploying Window 10

Assess the reasons for a fault and Troubleshoot after

Remote to all ABSA

Ensure that computers are virus free

Install and set-up new equipment when required

Update and maintain existing systems, hardware and software when required

Desktop Support calls

Update and close calls on SNOW

Liaise / communicate with staff regularly or when required to ascertain the exact nature of a fault

Assess the reasons for a fault and explain to the users

Position: Field Support Technician 03-12-2018 – 30-9-2020

Pick and Pay Head Office

Duties:

Deploying Window 7 and 10

Assess the reasons for a fault and Troubleshoot after

Remote to all Pick and Pay Regions in South Africa

Ensure that computers are virus free

Install and set-up new equipment when required

Update and maintain existing systems, hardware and software when required

Desktop Support calls

Update and close calls on the BMC Remedy

Reset user password on AD

Maintain a record of all electronic equipment and ensure an asset register is maintained when required

View Reports

SCCM Admin

- Add Devices to Collections

- Deploy Software to existing Collections

- Remediate SCCM Clients

- Monitor Client Health Status

- Monitor Devices at Risk Status

- View Software Library including Applications and Packages

Position: Field Support Engineer

Sanlam Head Office Bellville 21-11-2017 – 30-11-2018

Duties :

Deploying Window 10

Assess the reasons for a fault and explain to the users

Train users on PS print.

Remote to all Sanlam Regions in South Africa

Ensure that computers are virus free

Manage Firewalls

Install and set-up new equipment when required

Update and maintain existing systems, hardware and software when required

Desktop Support calls

Update and close calls on the Service Desk system

Position: IT Support Technician 21/06/2017 – 20-10-2017

HIV Managed Solutions (Pty) Ltd Newlands, Cape Town

Duties:

Identify software and hardware problems for computer users and correct them

Liaise / communicate with staff regularly or when required to ascertain the exact nature of a fault

Assess the reasons for a fault and explain to the users

Fix computer equipment when required. This could include printers and scanners (peripherals) etc.

Manage and monitor internet access and usage and report on any discrepancies

Ensure that computers are virus free

Manage Firewalls

Install and set-up new equipment when required

Update and maintain existing systems, hardware and software when required

Test and service equipment regularly

Maintain records of problems and their solutions for future reference

Maintain a record of all electronic equipment and ensure an asset register is maintained when required

Maintain a record and knowledge of telephone and switchboard configurations

Maintain a record and knowledge of backup configurations

Position: Desktop Support Technician 25/07/2016 – 30/11/2016

Real People East London

Duties:

Update and close calls on the Service Desk system

Software upgrades.

Install and configure all software

Software upgrades and desktop, laptop imaging.

Ongoing Maintenance support on hardware and software

Mobile Support Technician 24/02/2015- 10/06/2015

Parliament of Western Cape Cape Town

Duties:

Desktop support

Update and close calls on the Service Desk system

Software upgrades.

Install and configure all software

Software upgrades and desktop, laptop imaging.

Train members of Parliament on the usage of the various Software and devices

1st and 2nd Line Mobile Communication Support All

Create and load images for all Mobile devices

Ongoing Maintenance support on hardware and software

Creatively assists with solving of all issues relating to pocket PC and devices

Attend to e-mail related calls

Support Mac, Window 7 and 8

Network Technologists 17\01\2012 - 31\05\2014

PGWC (Provincial Government) Cape Town

Duties

Deploying Windows 7

Assessing workstation for Compatibility

Troubleshooting PC Peripherals

Data Recovery Using Command (load state and Robocopy)

Standardizing Current Desktop Environment

Desktop Support

Managing PC status on Console (logs)

Server 2008

Mentoring Interns

Creating USB Migration on Console

Team Leader for Social Service Sites

Network Technologists 01/11\2010 - 01\01\2012

PGWC (Provincial Government) Cape Town

Duties:

Migrating users from GroupWise to outlook

Configuring user profile

Troubleshooting PC Peripherals

Backend Migration (migrating PST, OST Files and User Account on Console1)

Assessing workstation for compatibility

User Support

Printers and Scanners Setup

Implementing Users on Active Directory

Windows 7 and XP Professional

Server 2003 and 2008

LAN Support Technician 01/03/2009 – 01/03/2010

XON Coastal Cape Town

Duties:

First Line Support

PC Upgrade from Windows XP to Vista,

BIOS upgrade, PS Setup, Software and hardware support,

PC peripherals support scanners, printers

Technician (Intern Student) 01/02/2008-01/02/2009

City Of Cape Town Cape Town

Underwent Technical Upskilling

References

Additional Information

Contact this candidate