SUMMARY

SKILLS

EXPERIENCE

Toni Little

(H) 810-***-**** ady3nu@r.postjobfree.com 1039 Edith, flint, mi 48507 Compassionate Direct Support Worker enthusiastically seeking an opportunity to contribute quality patient care in a role. Eager to apply 7 years of experience to add immediate value to the team. Client safety and First Aid

Client documentation

Care plan management

Behavior redirection

Administering medication

Strong medical ethic

Wound care expertise

Speaking clearly

Strong clinical judgment

Patient care planning

Reporting skills

Personal and professional integrity

Direct Care Worker, North Oakland Residential Services, May 2017-Current Oxford, MI

Provided assistance to residents with basic tasks such as bathing, dressing, grooming and eating.

Helped with home tasks such as preparing meals, grocery shopping, light housekeeping, and cleaning.

Assisted residents with their daily living, provided safety, and comfort. Assisted disabled individuals to foster independence while still closely monitoring safety. Worked to improve patient outlook and daily living through compassionate care. Monitored clients' progress to report necessary changes. Treated patients with strokes, head traumas, comas and intracranial hematomas. Recorded patients' medical history, vital statistics and test results in medical records. Interviewed patients to obtain medical information and measure their vital signs, weight and height.

Provided necessary health education training for patients. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.

Managed community resident transport operation.

Care Assistant, Alternative Services Inc, August 2015-June 2017 Flint, MI

I work with the elderly, disabled, mentally ill or terminally ill to provide personal assistance. They assist with a variety of daily tasks including personal grooming, meal preparation, feeding EDUCATION AND TRAINING

and light housekeeping.

Care Associate, Brookdale Senior Living Inc., May 2015-March 2016 Flint, MI

Developed strong and trusting rapport with each client to facilitate best care possible. Assisted disabled individuals to foster independence while still closely monitoring safety. Worked to improve patient outlook and daily living through compassionate care. Supervised frequent activities such as medication and personal hygiene to ensure safety. Maintained a clean and well-organized environment to promote client happiness and safety. Monitored clients' progress to report necessary changes. Department Manager, Mcdonalds, April 2007-May 2015 Flint, MI

Followed all safety protocols and company processes and procedures. Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

Reduced process gaps, effectively managing and training over 20 employees on best practices to ensure optimal productivity.

Ensured that all department employees presented a positive, exemplary image to customers. Employed process improvement initiatives within the department. Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.

Processed an average of 200- 230 transactions each Morning in a timely manner. Kept the showroom clean and maintained neat, orderly product displays. Communicated store policy violations to the leadership team in a timely manner. Received and processed cash and credit payments for in-store purchases. Consulted with customers on the latest styles and trends. Educated customers on product and service offerings. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Opened and closed the store, which included counting cash drawers and making bank deposits.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Placed special merchandise orders for customers.

Answered customers' questions and addressed problems and complaints in person and via phone.

CPR

High School Diploma

Beecher High School, Flint MI 2002

ADDITIONAL INFORMATION

Authorized to work in the US for any employer

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