STEPHANIE JONES
**********@*****.*** C: 918-***-**** Dallas, TX 75243
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Hardworking individual with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Strong and energetic nursing assistant with 18 years of experience, going above and beyond in the workplace.
Skills
Efficient and accurate
32 WPM typing speed
Multi-line telephone skills
Client needs assessment
Schedule and calendar management
Training new employees
Experience
Tulsa Nursing Center Tulsa, OK
Certified Nursing Assistant
05/2006 - 09/2011
Consulted with nurses to develop patient care plans and evaluate treatment options.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Avalon Memory Care Irving, TX
Certified Nursing Assistant
09/2011 - 02/2013
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Documented activities and recorded information in EMR system.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Worked with alzheimer patients.
Vista Ridge Nursing And Rehab Lewisville, TX
Certified Nursing Assistant
02/2013 - 06/2017
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort.
Hilcrest Hospital Tulsa, OK
Receptionist Assistant
07/2017 - 10/2017
Managed 3-line system to handle more than 25 incoming calls per day.
Gathered, sorted, distributed and sent mail and packages.
Sorted incoming mail and directed to correct personnel each day.
Took accurate messages for staff and management to facilitate open and speedy communication.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Edgemere Assisted Living Dallas, TX
Certified Nursing Assistant
10/2017 - 04/2019
Played games, including puzzles and memory games with patients on a daily basis to boost mood, improve memory and provide light entertainment.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented patient intake and dietary requirements and assisted with feeding.
Cc Young Senior Living Dallas, TX
Certified Nurse Assistant
04/2019 - Current
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented activities and recorded information in EMR system.
Documented patient intake and dietary requirements and assisted with feeding.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Education and Training
Interim Health Care Tulsa, OK
Cna Hha Cpr Ltc in Nursing
06/2002
professional references
Lonya Dorch 708-***-**** certified nurse assistant at UT Southwest
jimmy 972-***-**** nurse at cc young
keitha stevenson 469-***-**** medical for dispatch health