Customer Service Data Entry

ROXANNE MARSHALL

Mesa, AZ ***** 480-***-**** ******************@*****.***

Professional Summary

Dedicated Customer Service Associate talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 11 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Skills

Customer service

Clerical

Data management

Reliable and trustworthy

Multitasking

Active listening

Time management

Inbound and Outbound Calling

Call Center Operations

Technologically savvy

Courteous demeanor

Problem-solving abilities

Sales expertise

Microsoft Office expertise

Office equipment proficiency

Reliable and punctual

Work History

Benefits Advisor 07/2021 to Current

Everise – Tempe, AZ

Assisted with inbound/outbound calls to help Medicare eligible customers enroll in Medicare Advantage, Medicare Supplement, as well as Dental, Vision, and Hearing plans. Organized and verified enrollment and benefits documents. Responded to member questions regarding plan benefits and provisions. Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Provided excellent service and attention to customers through phone conversations. Retirement Plan Specialist 02/2021 to 07/2021

Vanguard – Scottsdale, AZ

Took inbound calls from established customers to assist with retirement plan issues. (401K, 403B, employer group plans, etc.)

Assisted customers with early withdrawals. loan processing, termination withdrawals, statements and contributions.

Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.

Researched and corrected customer issues in areas such as plan benefits, coverage eligibility and claims processes.

Applied consultative approach to collect information on customer service, account and technical concerns.

Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated self-reliance by meeting and exceeding workflow needs. CASE MANAGER 10/2019 to 11/2019

MCKESSON CORPORATION

ENROLL PATIENTS IN COPAY ASSISTANCE PROGRAMS.

OUTBOUND CALLS TO PROVIDERS TO ENSURE PATIENT INFORMATION IS RECEIVED IN A TIMELY MANNER.

ANALYZE DOCUMENTS TO ENSURE PROPER INFORMATION IS RECEIVED. DATA ENTRY.

FRONT OFFICE RECEPTION 10/2018 to 09/2019

THERAPY

Answer multiple phone lines,.

Check In and schedule patients.

Handle incoming referrals.

Handle all new and incoming patients and walk ins. Submit prior authorizations.

Verify insurance eligibility.

Experience with Medicaid, Medicare, Workers Comp, and private insurance companies. Handle copays and coinsurance and accurately log them each day, along with bank deposits and other bank transactions.

Run daily exceptions reports, billing issues, and other front office duties PAGE 2. Scanning, faxing, copying, data entry.

SALES AGENT 06/2018 to 01/2019

HUMANA HEALTH INSURANCE

Analyze medicare eligible members and choose correct health plan. Enroll medicare eligible prospects into health plan. Data entry.

High volume on inbound/outbound calls.

CARE GUIDE – OSCAR HEALTH INSURANCE

Answer high volume inbound calls.

Handle member accounts such as premium payment processing, claims submission and benefit information.

Case management for hospitalized members with chronic illnesses. During open enrollment, enroll prospective members in to qualified health plans. Answer inquires from members via email, secure message, and text messages. Analyze customer needs to choose correct health plan during Open Enrollment. Data Entry.

INFORMATION SECURITY ANALYST 02/2017 to 10/2017

WELLS FARGO

Wholesale Access Identity Management Handle incoming access request tickets Adhere to policy and procedure as well as the SLA and specific guidelines Process request forms for internal users.

EXCEPTIONS PROCESSOR NATIONAL GENERAL 08/2016 to 02/2017 Revive incoming homeowners insurance bills via fax/scanner. Process payments from customers escrow accounts.

Ensure homeowners insurance for customer are up to date and nondelinquint. CUSTOMER SERVICE REPRESENTATIVE 09/2015 to 03/2016 CWIE HOLDING COMPANY

I was responsible for handling customers' accounts, which included cancelling and troubleshooting user management accounts, billing information, and excessive data entry. As a customer service representative, I also was responsible for answering email and live chat inquiries from customers in a timely manner.

DATA ENTRY CLERK 04/2015 to 07/2015

ORORA BUSINESS CENTER

I was responsible for expediting all purchase orders from major manufacturing companies. Along with expediting, I was also responsible for confirming all orders with the buyers, sellers, and customers.

SERVICE ATHLETE CONCENTRIX

I was responsible for answering inquiries from Nike.com customers via live chat and email. Our main focus was giving the Nike experience to each and every customer. Along with inbound customer service, I would also be responsible for handling escalated customer calls.

CUSTOMER SERVICE REPRESENTATIVE CIRCSELLER 03/2013 to 03/2014 I was responsible for answering inbound customer service calls from different newspaper companies throughout the United States.

My duties included set up new accounts, payment collection, cancellations and retention, and data entry.

CUSTOMER SERVICE REPRESENTATIVE 06/2012 to 03/2013 LESLIE'S POOL COMPANY

I was responsible for answering inbound service requests from customers needing service to their pool.

My duties included scheduling appointments, dispatching technicians to the customers home, customer service, and data entry.

ACCOUNT REPRESENTATIVE 09/2010 to 06/2011

GC SERVICES, Sprint

I was responsible for answering inbound customer service calls from, customers. My duties included handling extremely past due accounts, payment arrangements, payment collection, customer service and data entry.

Education

HIGH SCHOOL DIPLOMA 05/2008

Sun Valley High School - Mesa, AZ

Certifications

Health and Accident Insurance Producer License

Acquired in 2017

Resident License- AZ, approximately 23 non resident licenses

Contact this candidate