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Technical Support Help Desk

Location:
Amman, Jordan
Posted:
August 21, 2023

Contact this candidate

Resume:

Yousef Khaled Mohammad Alazzeh

Mobile: +962-**-*******

Email: ady3m1@r.postjobfree.com

linkedin.com/in/yousef-alazzeh-36b69715

Summary of Qualifications:

A highly energetic, enthusiastic and dependable professional who excels in challenging and competitive environments. Demonstrated ability to assess risk and respond appropriately. Analytical ability combined with extensive experience in conception and execution. Recognized for high ethical standards in all work performed.

Academic Qualifications:

B.S Computer Science Major “Networking & Systems Management” Philadelphia University Jordan from 2001- 2005

Professional Experience:

2006 – Present

Senior Network & Database Supervisor

Consolidated Consultants for Engineering and Environment Company Amman, Jordan

Technical Profile:

Long experience in help desk support, via phone or remote desktop connection methods.

Troubleshooting PCs hardware issues including printers, hard drives, modems, monitors, etc.

Troubleshooting network and software problems onsite maintenance & update O.S: Windows

(Windows 7,Windows 8,Windows10, windows 2008 Server, windows 2012 Server, windows 2016 Server),

Microsoft Office: Outlook, Word, Excel, PowerPoint, Access, Project, Front page, Visio, all versions.

Ability to diagnose, analysis and solve hardware and software issues.

Managing antivirus systems environment.

Perform regular data & system backup and restoration, using backup software such as VERITAS,SYMANTEC,BRIGHTSTORE.

Manage and implement file servers.

Experience manage, monitor, configure and deploying network infrastructures.

Monitor the performance and capacity of computer systems using a variety of tools.

Track and document all issues and resolutions related with incidents

Manage and configure print server systems

Documents management using archiving systems.

Manage and configure domain controller and install roles such as (ADDS, DND,DHCP,Group polices, etc)

Train and advice users on LAN access and the best use of computer and network's facilities.

Regular preventive maintenance of work stations and network resources.

Familiarity with servers and regular computers hardware e.g. IDE drives, SCSI drives, raid controller.

Installation of all hardware, software & LAN systems.

Manage and configure FTP servers.

Yousef Khaled Mohammad Alazzeh

Mobile: +962-**-*******

Email: ady3m1@r.postjobfree.com

linkedin.com/in/yousef-alazzeh-36b69715

Manage and configure WSUS servers.

upgrading hardware equipment as needed to improve reliability,

Prepare reports, information as request and handle general correspondence about information technologies.

Expert in printer’s maintenance and scanners.

Installation of Exchange Server 2003, 2010.

Good knowledge of virtual systems and its operations.

Experience of CCTV systems software & hardware installation

Prepare technical status & reports to IT Manager, weekly, monthly annual. Additional Projects:

“Bedaya Firm for Engineering & Consulting:

Install new domain server, create users accounts installing network from A-Z, install internet connection & new pc’s with all software’s & programs.

“Pacific Consultants International Office”(PCI): PCI office is a Japanese consultancy firm stationed in Amman –Jordan, in association with Consolidated Consultants.

From period of February 2006 to Dec 2012, providing users with technical support of computers, servers, troubleshooting, networking, and backup operation.

“Assaray Engineering Firm” Amman-Jordan:

Install new domain server, create users account, preparing twenty pc, network maintenance, installing ISA server, installing data server with permissions.

“Consolidated Consultants Airport Office”:

Installing network, server, switches, creating users account, active directory, and software’s for server & pc.

Training Courses:

CISCO CCNA Course. 1/10/2005 23/10/2005 from “Ansab Academy”.

Problem Solving & Decision Making Skills”2006” Course –“The Engineers Training Center”.

MCSE “Microsoft Certificate System Engineer” Course. 2/5/2006 – 2/8/2006 “from Ansab Academy”

Microsoft SQL Server2005 Database “30 March 2008” to “10 April 2008” Course from Microsoft Academy.

Languages:

Arabic & English

Name: Yousef Khaled Mohammad Alazzeh

Date of birth: 30/9/1983

Marital status: Married



Contact this candidate