Customer Service Store Manager

Gisel Figuereo

*****Crenshaw Cir.

Clermont, FL *4711

*********@*******.***

609-***-****

SKILLS

Hospitality Background Revenue Generation Cost Control Staff Development Inventory and Supply Key Relationship Management Team Leadership Customer Service Oriented

EDUCATION

University of Hartford; Hartford, CT; September 2011 Business Administration

RELATED EXPERIENCE

MCF Transportation LLC

Freight dispatcher 08/2019 to present.

Dispatch owner’s operator, negotiate loads for the Best rate possible. Keep track of the drivers location From pick up to drop-off. Submit signed rate confirmations and Bill of lading for payment to the factoring company. SACHRY GROUP OKEECHOBEE, FL.

Recruiter Assistant; 07/2018-08/2019

• Sources and screens candidates and perform preliminary interview.

• Conduct operational and administrative rolls of hire process

• Background checks, drug screen, health screen, screen I9 compliance, E-Verify compliance

• Employment paperwork, among other clericals

ALL AMERICAN BUSINESS Clermont, FL

Store Manager; 05/2016-07/2018

• perform preliminary interview, process new hire, screen new hire documents I9 compliance

• Schedule and direct staff in daily work assignments to maximize productivity

• Provide excellent customer service and be able to resolve issues quickly and professionally

• Conduct daily pre-shift meetings to ensure organizational efficiency

• Manage inventory and restaurant to ensure food quality and service standards are met consistently Caesars Casino and Hotel, Atlantic City, NJ

Housekeeping Manager; 04/2010-03/2015

• Hiring and training staff

• Developing staff schedules

• Purchasing cleaning supplies and equipment

• Working with hotel guests who have specific housekeeping needs

• Coordinating housekeeping needs with other hotel department managers

• Performing cleaning tasks when staff don't show up for work or the team is shorthanded REFERENCES AVAILABLE UPON REQUEST

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