NANCY E. FRITZ ady3kn@r.postjobfree.com 513-***-****

Energetic, detail oriented, and thorough individual with extensive experience providing customer service. Dedicated multi-task performer who works well independently or as an integral team member. Possesses excellent telephone manners and interpersonal skills. Proficient in Microsoft Office programs and Coupa, procurement software CANON SOLUTIONS Sept. 2021 – Present

Client Services Representative II

Contracted to provide administration support for dentsu Americas in Cincinnati and MTKG related offices

• Responsible for ensuring the office runs smoothly, supplies are ordered, and the communal areas remain clean.

• Responsible for promoting an engaging, positive and fun office environment.

• Plan and execute on and off-site employee activities, such as happy hours, holiday parties, birthday treats, anniversary certificates, lunches and other celebrations.

• Track spending, negotiate contracts and manage vendor relationships.

• Manage Bookings and tracking attendance logs.

• Administrative tasks for the Real Estate and Facilities team and point of contact for all office renovations and relocation of equipment.

• Work with Recruiting & HR to ensure new hires have what they need to be successful day one of employment. This includes being a point of contact for new Hires during their first week in the office, setting them up for training, ordering their lunch and answering questions they may have regarding the office and/or company.

• Responsible for collecting information for Environmental /Social Impact Reporting for five locations, completed on a monthly basis, AS well as maintaining the Business Continuity Plan for Dentsu. LABELER Nov. 2020-Mar. 2021

GOBORDERLESS Distribution Center

• Worked in the distribution center

• Putting labels on products

• Packaging for shipping and attaching the appropriate paperwork. WAREHOUSE May 2017-Aug. 2019

DHL

• Worked at the truck dock

• Took direction and executed requests from supervisor.

• Sent boxes to be repacked to be sent by truck to Detroit. BUS DRIVER 2007-2017

Covington Independent Schools

• Transport students to and from school daily and extra-curricular activities on school bus

• Perform daily pre-trip inspections, including mechanical functions of vehicle.

• Perform fire drill evacuations as required by law

• Submit appropriate paperwork to maintenance personnel in a timely fashion.

• Served as volunteer with Marines Toys for Tots Drive

• Assist elementary teachers in preparing classrooms for upcoming school year, including making visual aids to be used on bulletin boards

• Follow instructions provided by teachers when needed to provide administrative support ASSISTANT SERVICE MANAGER 2000-2011

SECO Co. Inc.

• Answered customer telephone calls and assisted customers in assessing service needs, dispatched techs accordingly

• Recorded time for seven service technicians, and invoiced customers for all service calls using WinTac software system

• Invoiced monitoring of fire and security accounts and scheduled appointments for annual maintenance of fire and security alarms

• Consulted with monitoring company to resolve alarm system issues. Applied payments received to proper invoices and made collection calls as needed.

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