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Customer Service Communication Skills

Location:
Centurion, Gauteng, South Africa
Posted:
August 21, 2023

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Resume:

Internal Use

Ongeziwe Dlepu

**** ***** ****

Ext 9,Alexandra

Email: ady3g3@r.postjobfree.com

Cellphone : 061-***-****

OVERVIEW

I am a hard worker with excellent communication skills in over 3 official languages, I possess excellent time management skills, I am a fast learner with very good analytical and reporting skills, I have over 10 years’ experience in various positions(Technical and Planning), I have good customer service experience particularly new customers and conflict resolution with existing clients, I am self-motivated and organized.

Objectives

My main objectives are learning and growth within a client orientated industry. I believe in adding positive value to any project I am involved in.

Experience

Technician(intern)

Telkom: 18 May 2009 – 31 May 2010

Faults and fitting

ADSL and normal line Technician

Installing and programming of the opticons 5,32,100,300 and 600 preparing the lines

Install and reloading teltrace office

Technician (MDF)

Telkom :08 OCTOBER 2012 – 30 APRIL 2013

Faults and fitting

ADSL and normal line inside the exchange

Technician

Huawei (Telkom contractor): 01-05-2015 to 31-10-2017

Faults and fitting

ADSL and normal line Technician

FTTH PLANNER 01 August 2018 – CURRENT

Telkom SA

To plan and engineer the access, fiber network within a defined range to enable our customer to communicate.

conduct feasibility study / preliminary

Compile engineering specification / statement of work

Compile bill of quantities /labour requirements

Compile detail estimate

Internal Use

Complete planning in Bpm and attach document

Create U-serial in savact

Capture the infastructure on Netplan

Plan FTTH network

Plan ATN backbone fibre (ME)

Skills

Excellent communication skills both verbal and written

I am very assertive and proactive

I am always open to learning

I can work independently under enormous pressure

I am able to accept and learn from positive criticism

I have excellent knowledge of customer service

I am critical, analytical and strategic thinker

I am professional and handle myself with integrity

I am an excellent team player

Education

Colana senior secondary school

Completed 2005 High school certificate

Umgungundlovu FET College

N6 Electrical engeneering

Completed [2008]

Telkom Certificate

Completed 2010

Internal Use

Interests

In my spare time enjoy reading, traveling meeting friends and family. I enjoy watching sports

References

Mr. Naushad sheik Moideen

Supervisor at Huawei Telkom Contractor

061-***-****

Mr. Bushi Fixane

Supervisor at Telkom

081-*******

Internal Use

Internal Use

Internal Use

Internal Use



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