Customer Service Technical Support

NELVI O. MOLINOS

*C Wilkinsons Village Silay Central Hawaiian Silay City,Negros

Occidental,Philippines (C) 091******** ************@*****.*** Professional Summary

Electrical Engineering graduate, enthusiastic, dedicated and have an exceptional work ethic. I have an idea on how to navigate auto cad, Microsoft excel and other computer application

software. I also know how to read electrical plans for buildings and single line diagrams. I was also trained in customer and technical service. I also have an experience in loan processing, online English teaching, creating proposals for solar panels, and proctoring online exams. High energy and outgoing with dedication to positive guest relations. I give my best in everything I do. And I can work under pressure with less supervision. I am willing to undergo training if needed.

Key Strengths

Strong Client Relations/Customer Service

Data Entry

Analytical and Critical Thinker

Research, Investigation and Resolution

Strong Skills in Time Management, Prioritizing Tasks and Meeting Deadlines

Inventory Control

Record Keeping

Persuasion and Negotiation

Sales and Marketing Knowledge

Office Equipment Operation

Mathematics

Telephone Skills

Problem Sensitivity

Judgment and Decision Making

Business Correspondence

Microsoft Office

Communication Skills

Action Planning

Presentation Skills

Report Writing

Organizing and Planning

Creative Thinking

Career Objective

To be an expert in practical field through commitment, perseverance and continuous improvement.

Personal Information

Birth Date: January 16, 1987

Birth Place: Silay City

Age: 36

Weight: 61.4 kgs.

Height: 5’1

Civil Status: Single

Citizenship: Filipino

Work History

Advisor II Customer Service

Apr 17 - July 01, 2023

Concentrix Bacolod

Bacolod City

ProctorU, Proctor

Jul10, 2022- Jan 04, 2023

Fair Trade Outsourcing Inc.

EMB Bldg., Doña Juliana St.

Brgy. 33, Bacolod City

Philippines 6100

Solar Design Coordinator, VA

Aug 2021-June 2022

Our World Energy

Phoenix, Arizona

Online English Teacher

Feb 2021-Aug2021

51Talk

Bacolod City, Negros Occidental

Loan Originator

Aug 2020-Feb2021

ARB Calls Facilities Inc.

Bacolod City, Negros Occidental

Quality Assurance Inspector

Oct 2019-Jan 2020

Hawaiian Philippine Company Hawaiian,

Silay City, Negros Occidental

Customer Service

Feb 2019-Jul2019

Transcom Asia

Bacolod City, Negros Occidental

Customer Service Representative

Feb 2011- Jun 2014

Transcom Asia

Bacolod City, Negros Occidental

Technical Support Representative

Apr 2010- Sep 2010

Convergys Bacolod

Bacolod City, Negros Occidental

Technical Support Representative

May 2008- Jun 2009

TeleTech Bacolod

Bacolod City, Negros Occidental

Education

Bachelor of Science in Electrical Engineering

SY 2014-2018

STI West Negros University Bacolod City, Negros Occidental Bachelor of Science in Computer Engineering

SY 2009-2010 2nd Semester to SY 2010-2011

University Of St. La Salle Bacolod City, Negros Occidental Bachelor of Science in Electronics and Communications Engineering SY 2009-2010 (1st Semester) only

University Of St. La Salle Bacolod City, Negros Occidental Bachelor of Secondary Education Major in Math

SY 2007-2008

University of Negros Occidental-Recoletos Bacolod City, Negros Occidental Bachelor of Science in Electrical Engineering

SY 2004-2007

University of Negros Occidental-Recoletos Bacolod City, Negros Occidental Secondary Education

University Of Negros Occidental- Recoletos 2004

Bacolod City, Negros Occidental

Elementary Education

Tanza Elementary School 2000

Brgy. Tanza, E.B. Magalona, Negros Occidental

Reference

Engr. Carlos P. Locsin

Engr. Erlyn Mae C. Getino

Bea Emma Bachinela

Contact this candidate